Hi, I’m
Sayonna Bhutia
Toronto ,ON
Summary
Dedicated digital coordinator professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
years of professional experience
Work History
Definity Insurance
Digital Media Coordinator
2022.07 - Current (2 years & 2 months)
Job overview
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, and handled time, and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated databases to handle customer data using Salesforce.
- Focused on providing excellent customer service using tools such as Facebook, Instagram, Twitter, TikTok (Hootsuite) and TrustPilot.
Simply Group
Customer Service Representative
2021.08 - 2022.07 (11 months)
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered to constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, and handled time, and productivity.
- Trained new personnel regarding company operations, policies, and services.
One Contact Inc
Customer Service
2021.03 - 2021.07 (4 months)
Job overview
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
NEC Restaurant
Social Media Coordinator
2020.08 - 2020.12 (4 months)
Job overview
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Wrote social media content to increase engagement with customers.
- Interacted with fans and clients in an effort to take advantage of positive posts and feedback to boost brand identification.
- Assisted product team in properly and effectively handling bad reviews and negative posts.
- Designed and implemented social media strategies to align with business goals.
2016.01 - 2019.01 (3 years)
Education
Acharya Institute OfGraduate Studies , India
Bachelor of Arts from Psychology, English, And Journalism
Skills
- Social Media
- Digital Communications
- Administrative Duties
- Data Entry
- Customer Service
- Communication
- Teamwork
- Attention To Detail
- Time Management
- Administering Social Media Accounts
- Microsoft Office
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Digital Media Coordinator
Definity Insurance
2022.07 - Current (2 years & 2 months)
Customer Service Representative
Simply Group
2021.08 - 2022.07 (11 months)
Customer Service
One Contact Inc
2021.03 - 2021.07 (4 months)
Social Media Coordinator
NEC Restaurant
2020.08 - 2020.12 (4 months)
2016.01 - 2019.01 (3 years)
Acharya Institute OfGraduate Studies
Bachelor of Arts from Psychology, English, And Journalism
Similar Profiles
Annalesha DmelloAnnalesha Dmello
Underwriter at Definity InsuranceUnderwriter at Definity Insurance
MINQI (BRUCE) ZHANGMINQI (BRUCE) ZHANG
Actuarial Analyst (National PI Property Pricing) at Definity InsuranceActuarial Analyst (National PI Property Pricing) at Definity Insurance
Laura LoebachLaura Loebach
Accident Benefits Team Leader at Definity InsuranceAccident Benefits Team Leader at Definity Insurance