Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Sayli Thorve

Calgary,Canada

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor

Freshii
08.2021 - Current
  • Efficiently lead a team of 4 to 5 Crew Members regarding day-to-day operations
  • Every shift working to enhance business performance of the restaurant through efficient team work
  • Master preparer of Freshii food items, according to operational procedures, and in a timely manner inventory control
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Admission Advisor

ABM College
11.2023 - 12.2023
  • Provide assistance with recruitment through warm calling, student interviews, and information sessions and book appointments for admissions
  • Follow-up with prospective students for any inquiries through direct meetings, live chat, phone calls and emails with the aim of booking appointments for admissions
  • Assist prospective students in their career exploration
  • Advice prospective students about the programs offered, admission procedure, eligibility, costs involved, and financial assistance services
  • Maintain a database of student information, telephone logs, and student feedback in order to generate student reports for management whenever required.
  • Improved student enrollment rates by conducting informative campus tours and personalized admissions counseling sessions.
  • Streamlined the application process for prospective students, resulting in increased enrollment numbers.

Guest Experience Leader

McDonald's Canada
12.2019 - 05.2022
  • Checking in with guests to inquire about the food, restaurant experience, and suggestions they may have
  • Expertly handle guest concerns and helping management diffuse situations
  • Assisting guests with the self-order kiosks and troubleshooting common issues
  • Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app
  • Identifying and anticipating potential areas of improvement and working with management to implement them.

Customer Service Representative

Lowe's Home Improvement
05.2019 - 09.2019
  • Responsible for processing customer returns and getting customers the proper refund amount
  • Assisted in answering customer questions either over the phone or in person
  • Great customers and ascertain what each customer wants or needs
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Education

Diploma in Business Administration - Human Resource Management

Southern Alberta Institute of Technology (SAIT)
Calgary, AB
12.2020

Skills

  • Software savvy in many applications such as all MS Suite and Zoho Corporation platforms
  • Staff Management and Decision Making
  • Schedule Development and Operations Management
  • Effective Communication and Organizational Skills
  • Leadership Abilities, Training and Mentoring
  • Business Development
  • Goal-Oriented

Certification

  • Communication Tips Certificate - LinkedIn Learning
  • Leadership Practical Skills certificate - LinkedIn Learning

Hobbies and Interests

  • Hiking
  • Painting
  • Badminton
  • Fitness
  • Dance
  • Travel
  • Soccer
  • Reading Books which enhance my personal growth.

Timeline

Admission Advisor

ABM College
11.2023 - 12.2023

Supervisor

Freshii
08.2021 - Current

Guest Experience Leader

McDonald's Canada
12.2019 - 05.2022

Customer Service Representative

Lowe's Home Improvement
05.2019 - 09.2019

Diploma in Business Administration - Human Resource Management

Southern Alberta Institute of Technology (SAIT)
  • Communication Tips Certificate - LinkedIn Learning
  • Leadership Practical Skills certificate - LinkedIn Learning

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Sayli Thorve