Sayem Abdullah Khan
White Rock,BC
Summary
Dynamic Senior Account Manager at Ocal Financial with expertise in client relationship management and strategic account planning. Proven track record in enhancing customer engagement and satisfaction through effective financial solutions coordination. Adept at analyzing market trends to drive service improvements and foster team collaboration for optimal results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Ocal Financial
Vancouver, British Columbia
05.2025 - Current
- Managed client relationships and addressed inquiries for financial services.
- Developed strategic account plans to drive customer engagement and satisfaction.
- Coordinated with internal teams to ensure timely delivery of financial solutions.
- Conducted regular account reviews to identify opportunities for service improvement.
- Collaborated with marketing teams to align campaigns with client needs.
- Analyzed market trends to inform client strategies and service offerings.
- Facilitated client meetings to discuss goals, challenges, and solutions in finance.
- Managed key account relationships, ensuring customer loyalty and retention.
Sales Associate
Titanium Auto group
Langley, British Columbia
10.2024 - 04.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness for a welcoming environment.
- Collaborated with team members to achieve sales goals and improve service efficiency.
- Implemented visual merchandising strategies to display products effectively in-store.
Assistant Manager
Rogers Communications
Vancouver, British Columbia
01.2024 - 09.2024
- Coordinated team meetings to improve communication and workflow.
- Trained new employees on company policies and procedures.
- Maintained inventory levels and organized stock for efficient access.
- Resolved customer inquiries and complaints with effective solutions.
- Oversaw visual merchandising to enhance product presentation in-store.
- Collaborated with management to implement promotional campaigns effectively.
- Ensured compliance with safety standards and company regulations consistently.
Team Manager
Telus International Inc
Vancouver, British Columbia
01.2023 - 12.2023
- Led team meetings to discuss project updates and address concerns.
- Coordinated daily operations to ensure efficient workflow across departments.
- Implemented training programs to enhance team skills and knowledge.
- Monitored performance metrics to identify areas for improvement.
- Developed strategies for effective communication within the team.
- Facilitated conflict resolution to maintain a positive work environment.
Shift Leader
Burger King
New Minas, Nova Scotia
09.2022 - 12.2022
- Coordinated team schedules to optimize resource allocation.
- Trained new employees on safety protocols and equipment usage.
- Oversaw daily operations and maintained workflow efficiency.
Cleaner
Acadia University
Wolfville, Nova Scotia
05.2022 - 09.2022
- Maintained cleanliness in assigned areas using appropriate cleaning supplies.
Business Development Executive
Winter leaf Properties
Khilgaon , Dhaka
01.2019 - 12.2021
- Assisted in developing strategic partnerships with potential clients and stakeholders.
- Participated in team meetings to discuss business development strategies and goals.
- Created presentations to showcase company services to prospective clients.
Education
Associate of Applied Science - Computer Engineering
Acadia University
Wolfville12-2022
Bachelor of Science - Information Technology
Daffodil International University
Dhaka,Bangladesh12-2021
High School Diploma -
National Ideal School
Dhaka, Bangladesh12-2016
Skills
- Client relationship management
- Strategic account planning
- Financial solutions coordination
- Market trend analysis
- Account review facilitation
- Customer engagement
- Team collaboration
- Territory management
Accomplishments
- Best Salesman For 2nd Quarter (Security - 2023)
- Best Salesman For 2nd Quarter ( Home Services - 2023)
- Best Salesman For 3rd Quarter ( Revenue Generated Unit - 2023)
- Best Salesman 2nd Quarter ( Revenue Generated Unit - 2024)
Languages
English
Professional
Bengali
Professional
Hindi
Limited
Punjabi
Elementary
Certification
- Drivers License
- VSA
Timeline
Senior Account Manager
Ocal Financial
05.2025 - Current
Sales Associate
Titanium Auto group
10.2024 - 04.2025
Assistant Manager
Rogers Communications
01.2024 - 09.2024
Team Manager
Telus International Inc
01.2023 - 12.2023
Shift Leader
Burger King
09.2022 - 12.2022
Cleaner
Acadia University
05.2022 - 09.2022
Business Development Executive
Winter leaf Properties
01.2019 - 12.2021
Associate of Applied Science - Computer Engineering
Acadia University
Bachelor of Science - Information Technology
Daffodil International University
High School Diploma -
National Ideal School
Similar Profiles
Brenden LeonardBrenden Leonard
Chief Finance Officer at King FinancialChief Finance Officer at King Financial
Bayardo ReyesBayardo Reyes
POP Warehouse Manager at Importadora Y Distribuidora OCAL S.APOP Warehouse Manager at Importadora Y Distribuidora OCAL S.A
Grant BrandhoffGrant Brandhoff
Associate Financial Advisor at FourWord Financial and Voya FinancialAssociate Financial Advisor at FourWord Financial and Voya Financial
NOUR JOLANNOUR JOLAN
Restaurant Team Member at Various LocationsRestaurant Team Member at Various Locations
Ryan ChangRyan Chang
Transportation Coordinator at RPC Transportation and WarehousingTransportation Coordinator at RPC Transportation and Warehousing