Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

SAYEM DEWAN

Toronto,Canada

Summary

Dynamic hospitality professional with a proven track record at 7 WEST CAFÉ, where I led a team of 15, enhancing customer satisfaction through exceptional service and efficient complaint resolution. Skilled in POS Machine Operation and adept at decision-making, I excel in fast-paced environments, significantly improving service delivery and operational efficiency.

Overview

4
4
years of professional experience

Work History

Server

Mill St
Toronto, Ontario
10.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.

Supervisor, Server & Bartender

7 WEST CAFÉ
Toronto, Canada
02.2023 - 09.2024
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Server/Bartender

Trattoria Taverniti
Toronto, Canada
06.2022 - 01.2023
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.

Server Assistant

The Newman Arms
London, UK
03.2021 - 10.2021
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Organized menus, silverware, and condiments at each table prior to seating guests.

Education

Diploma - Computer Systems Technology

Seneca College of Applied Arts And Technology
North York, ON, Canada
08.2023

Advanced Diploma - Hospitality And Tourism Management

IBT College
Toronto, ON, Canada

Skills

  • Customer Support
  • Decision-Making
  • Sales and Upselling
  • Bar Management
  • POS Machine Operation
  • Training and mentoring
  • Schedule development

References

Sydney Trentham, Manager at Mill st.,  sydneytrentham@live.com 

Stanley Naicker, Manager at 7 West Café, +1 437 925 8690, shalan.naicker@gmail.com

Venezia Taverniti, Manager at Taverniti Trattoria, ethduncan007@gmail.com

Languages

English, Full Professional

Timeline

Server

Mill St
10.2024 - Current

Supervisor, Server & Bartender

7 WEST CAFÉ
02.2023 - 09.2024

Server/Bartender

Trattoria Taverniti
06.2022 - 01.2023

Server Assistant

The Newman Arms
03.2021 - 10.2021

Diploma - Computer Systems Technology

Seneca College of Applied Arts And Technology

Advanced Diploma - Hospitality And Tourism Management

IBT College

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SAYEM DEWAN