SAYEL GHOSH
Surrey,BC
Summary
Customer Service | Demand Planning | Inventory Control | Client Base Retention | Customer Order Management
Over 6-year experience in retail sector with both department stores and online store. Experienced in controlling the input and output of materials and inventory at warehouses. An autonomous learner with strong work ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ecommerce Operation Manager
Proaim
01.2020 - 01.2024
- Reporting on customer demands and satisfying the interests of current customers
- Coordinating sales efforts with team members and other divisions as needed
- Established positive rapport with customers and customer service team members to maintain positive and successful work environment
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
- Researched different vendors for product purchasing opportunities and price comparisons
- Managed amazon marketing by integrating campaigns and daily promotional offers
- Plan, organize and oversee operational logistics of all the goods inflow & outflow of the company
- Handling experience of Warehouse management software (WMS) for inventory count.
Dispatcher and Administrative Assistant
Garden City Cabs
10.2018 - 12.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Customer Service Associate
Walmart
08.2017 - 09.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Consulted with customers regarding needs and addressed concerns
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
Business Economics, Post Degree Diploma -
Douglas College
New Westminister, BC12.2018
Bachelor of Economics -
Calcutta University
Kolkata, India04.2016
Skills
- Attention to details, proficiency with numbers, clear thinking and keen observation
- Freelanced in building shopify and amazon store for many clients and also helped in forecasting their sales and customer experience
- Excellence in using MS Word, MS Excel/Google Sheet, PowerPoint and Outlook
- High skills in multitasking and interpersonal communication
- Thorough understanding of how WMS system operates in SAP (especially for inventory movement )
- Thorough understanding of CRM and Zendesk for customer service
Certification
- Shopify Essential Training
- Zendesk for customer service
- Digital Marketing on Amazon
- Customer Relationship Management
Hobbies and Interests
- Gym
- Reading self-help books
- Outdoor hikes and Ski
- Nature photography
Timeline
Ecommerce Operation Manager
Proaim
01.2020 - 01.2024
Dispatcher and Administrative Assistant
Garden City Cabs
10.2018 - 12.2020
Customer Service Associate
Walmart
08.2017 - 09.2018
Business Economics, Post Degree Diploma -
Douglas College
Bachelor of Economics -
Calcutta University
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