Razia Ibrahimi
Edmonton,AB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Operation Representative
RBC
Calgary, Alberta
04.2024 - 07.2024
Cashier
Walmart
Calgary, AB
04.2022 - 03.2023
- Supported profitability by upselling products and services and processing sales.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Processed payments promptly for customers to exceed productivity standards.
- Processed customer payments quickly and returned exact change and receipts.
Licensed Esthetician
Marquis Hair Studio & Barbering
Edmonton, AB
01.2019 - 09.2021
- Performed facials and recommend appropriate skincare products to improve sales
- Lead esthetician, performed with hair removal through waxing treatments (eyebrow, bikini, brazilian), ensuring client comfort throughout process
- Maintain strong customer relationships by offering customized treatment plans, including facials based on skin type
- Ensure relaxed environment with hand, foot or facial massages during treatments
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Kiosk Manager
Hype Mask Kingsway Mall
Edmonton, Alberta
03.2020 - 11.2020
- Sold store masks throughout the day while providing excellent customer service.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Created and implemented store displays, promoting sales and growth.
- Recruited and hired sales-minded employees to promote boutique's culture.
- Spoiled customers by offering refreshments, providing attentive service and anticipating needs.
- Protected inventory using established security techniques.
Kiosk Manager
Santa and Me
Edmonton, Alberta
10.2019 - 01.2020
- Managed sales team to maximize sales revenue and exceed corporate goals.
- Developed specific plans to expand christmas products and forecasted monthly, quarterly and annual sales targets.
- Designed and constructed visually appealing displays to attract additional customers.
- Cultivated loyal customer base by providing excellent customer service.
- Established high standards for professionalism and customer service and communicated expectations with employees.
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Customer Service Representative
Donair Lover
Edmonton, AB
01.2019 - 12.2019
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Kept customer and food preparation areas clean and well-organized.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
Education
High School Diploma -
Centre High
Edmonton, AB06.2020
Some College (No Degree) -
ERP Collage
Calgary Skills
- Project management abilities
- Retail sales customer service
- Product organization
- Business development understanding
- Senior leadership support
- Customer relations
- Store maintenance
- Schedule mastery
- Sales expertise
- In-store support
- Customer Service
- Cash Handling
- Customer Assistance
- Payment Processing
- Time Management Skills
- Customer Relations
Certification
Beauty Parlour Diploma - 2016
Beautician (SPARC) - 2017
Kimz's Beauty Salon Certificate - 2018
Threading: MC College - 2020
Timeline
Associate Operation Representative
RBC
04.2024 - 07.2024
Cashier
Walmart
04.2022 - 03.2023
Kiosk Manager
Hype Mask Kingsway Mall
03.2020 - 11.2020
Kiosk Manager
Santa and Me
10.2019 - 01.2020
Licensed Esthetician
Marquis Hair Studio & Barbering
01.2019 - 09.2021
Customer Service Representative
Donair Lover
01.2019 - 12.2019
High School Diploma -
Centre High
Some College (No Degree) -
ERP Collage
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