Music
Sayed Ali Khan
Administration Officer
Ottawa,Ontario
Summary
Highly motivated and professional Administration executive & Customer relation executive with over 5 years of proven experience supporting senior level executives and management teams. Meets deadlines and works with a high level of adaptability and confidentiality.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Administration Officer
Banani club limited
Dhaka
03.2021 - 06.2024
- Logistics supports for various sports activities among the club members and inter clubs from time to time as instructed by the concerned member in-charge and club secretary.
- Fill up the prescribe form of individual members liquor permit, submission to the Department of Narcotics Control and after obtaining the permit it will be handed over the concerned Club members.
- Preparation of requisition and purchase of consumable items of Personal Care & Saloon which duly approved by the competent authority.
- Collection of Quotations purchase of sports items according to the instructed by the concerned member in-charge and Club Secretary.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Relationship Executive
Getco Business Solution Limited
Dhaka
04.2019 - 08.2020
- Generated, compiled and distributed reports of sales leads and up-sell opportunities.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Enforced adherence with company policies among customer service team members to maintain consistent service provision.
- Hosted forums for current and prospective customers to share concerns, thoughts and ideas.
Senior Apprentice
Grameenphone Limited
Dhaka
06.2014 - 02.2017
- Prioritized and accomplished multiple tasks within established timeframes.
- Prepared worksite by setting up required tools and supplies.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Gained proficiency in reading and interpreting blueprints and schematics.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Education
BBA - Document Management, Marketing
University of Liberal Arts Bangladesh
688 Beribadh Road Mohammadpur 06.2016 - 01.2021
Skills
undefined
Certification
[Sales], [Unilever] - 2018-2019
Interests
Sports
Travelling
Hangout with childhood friends
Timeline
Administration Officer
Banani club limited
03.2021 - 06.2024
[Sales], [Unilever] - 2018-2019
09-2019
Customer Relationship Executive
Getco Business Solution Limited
04.2019 - 08.2020
BBA - Document Management, Marketing
University of Liberal Arts Bangladesh
06.2016 - 01.2021
[Customer Service], Grameenphone Limited - [2013-2014]
09-2014
Senior Apprentice
Grameenphone Limited
06.2014 - 02.2017
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