Sayed Mostafa
Montreal,QC
Summary
Motivated Airport operations manager with more than 2 decades of experience in the aviation industry, skills to prioritize and multi-task in fast-paced working environment. Known for smart working, critical thinking, and leadership capabilities. Committed to consistent execution to defined safety, security, commercial, operational, passenger / customer service standards. Six years of Canadian operation management experience in various aviation positions, with strong knowledge for TCA and CTA regulations including APPR, ATPDR & Canadian aviation security regulations. In addition to excellent understanding to the emergency response procedures and through knowledge for IATA SGHA & SLA.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Executive Flight Centre
01.2024 - 06.2024
- Responsible for strategic direction and leadership for the overall operation of major airlines (Flair air ) at the Calgary International Airport.
- Accountable for all operations and client relations with the Airline at the main terminal for above and below wing services.
- Acting as the main point of contact for the Airline, the airport authority, and any third-party stakeholders.
- Responsible for driving performance, ensuring meeting the agreed Service Level Agreements (SLA), managing customer experience delivery and further developing our partnership with the Airline.
- Responsible for the safety management system and promoting a safety-first culture to all staff.
- Handle escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
General Manager
ATS
04.2023 - 06.2023
- Overseeing aircraft ground handling services station operations including but not limited to ramp, baggage, cabin cleaning services, GSE maintenance, etc...
Account Manager
ATS
03.2023 - 04.2023
- Responsible for the accounts of Iceland air, Lynxair, AeroMexico, Copa Airlines.
Passenger Service Coordinator in the integrated operations control center (IOCC)
EgyptAir Airlines
09.2022 - 03.2023
- Responsible to monitor the whole operations from the passenger service, on-time performance, and operation during irregularities.
YYZ Airport Station Manager, EgyptAir Airlines
Egyptair Airlines
09.2018 - 09.2022
- Responsible for all activities and operation at YYZ airport, including and not limited to executing the company strategies and policies, monitoring and supervising the operation and activities for all handling agents, ensuring compliance with safety and security policies and procedures, etc.
Manager of assessment and performance follow up department
EgyptAir Chairman technical office
06.2016 - 09.2018
- Assessing the performance of the commercial sector in Egyptair airlines, following up the target's achievements performance for the commercial departments, studying assessing new projects, etc.
Supervisor of Europe, USA & Canada outstations Department
Egyptair Overseas Stations Department
01.2013 - 06.2016
- Provide technical support to the outstations managers, monitoring the performance of the outstations and the outstations managers, evaluating the performance of the outstations, etc.
Traffic officer at Jeddah Airport
Egyptair Airlines
12.2010 - 12.2012
- Represent Egyptair station in liaising with the various authorities at the station level, supervise the passengers handling process, supervise the ramp handling process, etc.
Traffic officer at Cairo Airport
Egyptair Airlines
03.2004 - 12.2010
- Acted as check-in agent, transfer desk agent, call center agent, customer service agent, cargo officer, etc.
Cargo officer at Cairo Airport
Egyptair Cargo
06.2000 - 02.2004
- Reviewing the import Cargo Manifests and airwaybills, coordinating with the warehouses for the loading instructions, issuing the cargo manifests for the relevant flights, etc.
Education
Bachelor of Arts - Law
Ain Shams University
Cairo, Egypt05.1996
Skills
- Advanced understanding of basic office applications including Microsoft Office: Word / Excel / Power Point/ Outlook
- Client Relationship Management
- Mentoring and training
- Incident Management
- Performance Improvement
- Service Level Agreement Management
- Customer Service
- Problem-Solving
- Time Management
- Excellent Communication
- Critical Thinking
- Safety Management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Education and courses
Bachelor’s degree, Faculty of law | Ain shams University, Egypt (1996)., IATA / UFTA foundation & EBT Diploma (2009), More than 70 courses and training related to airline industry, such as:, Passenger Handling, Dangerous Goods., Customer Care awareness., Check-in DCS., Ticket awareness., Emergency response plan., Safety Management System., Cargo awareness., Manual Load & Trim Sheet., Front Line course., Professional skills course., Star Alliance awareness course., ISAGO awareness., Baggage handling course., Security., Altea CM., Ramp Safety Awareness.
Other Information
- Canadian Permanent Resident.
- Transport Canada Clearance Valid till 08 January 2029.
- Radio Operating Certificate.
- Valid Driving License.
Certification
- IATA / UFTA foundation & EBT Diploma (2009).
More than 70 courses and training related to airline industry, such as:
- Passenger Handling
- Dangerous Goods.
- Customer Care awareness.
- Ticket awareness.
- Emergency response plan.
- Safety Management System.
- Cargo awareness.
- Manual Load & Trim Sheet.
- Front Line course.
- Professional skills course.
- Star Alliance awareness course.
- ISAGO awareness.
- Baggage handling course.
- Security.
- Altea CM.
- Ramp Safety Awareness.
Timeline
Service Delivery Manager
Executive Flight Centre
01.2024 - 06.2024
General Manager
ATS
04.2023 - 06.2023
Account Manager
ATS
03.2023 - 04.2023
Passenger Service Coordinator in the integrated operations control center (IOCC)
EgyptAir Airlines
09.2022 - 03.2023
YYZ Airport Station Manager, EgyptAir Airlines
Egyptair Airlines
09.2018 - 09.2022
Manager of assessment and performance follow up department
EgyptAir Chairman technical office
06.2016 - 09.2018
Supervisor of Europe, USA & Canada outstations Department
Egyptair Overseas Stations Department
01.2013 - 06.2016
Traffic officer at Jeddah Airport
Egyptair Airlines
12.2010 - 12.2012
Traffic officer at Cairo Airport
Egyptair Airlines
03.2004 - 12.2010
Cargo officer at Cairo Airport
Egyptair Cargo
06.2000 - 02.2004
Bachelor of Arts - Law
Ain Shams University
Similar Profiles
Yash GillYash Gill
Lead Ramp Agent at Executive Flight CentreLead Ramp Agent at Executive Flight Centre
Ishu IshuIshu Ishu
Customer Service Agent at Executive Flight CentreCustomer Service Agent at Executive Flight Centre
Mark RobertsonMark Robertson
Operations Supervisor at Executive Flight Centre (CYBW)Operations Supervisor at Executive Flight Centre (CYBW)
Priyanka KalerPriyanka Kaler
Early Childhood Educator at Garderie Les Petits IngenieuxEarly Childhood Educator at Garderie Les Petits Ingenieux
Joe AugustineJoe Augustine
Bilingual Digital Tech Specialist at TD Canada TrustBilingual Digital Tech Specialist at TD Canada Trust