Verified
This profile is verified using an email address.
SAYED ALI KHAN
Ottawa,Canada
Summary
Customer-service professional with 10+ years of experience delivering high-quality support in retail, membership services, telecommunications, and corporate environments. Strong ability to resolve issues, manage high-volume interactions, and maintain accurate records. Known for patience, professionalism, and building positive customer relationships. Seeking a Customer Service Representative role where communication skills and service excellence contribute to customer satisfaction and business success.
Overview
10
10
years of professional experience
Work History
Cashier / Customer Service
Farm Boy
Ottawa, ON
01.2024 - 2026
- Delivered friendly, efficient customer service in a fast-paced retail environment
- Processed cash, debit, and credit transactions with accuracy and attention to detail
- Assisted customers with product questions, store navigation, and issue resolution
- Maintained a clean, organized checkout area and upheld company service standards
Administration Officer (Customer & Member Services)
Banani Club Limited
Dhaka, Bangladesh
01.2021 - 01.2024
- Supported members with inquiries, account updates, and service requests
- Managed front-desk operations and ensured a welcoming customer experience
- Coordinated communication between departments to resolve member issues
- Maintained accurate membership records and processed updates efficiently
Customer Relationship Executive
Getco Business Solution Limited
Dhaka, Bangladesh
01.2019 - 01.2020
- Provided customer support through phone, email, and in-person communication
- Identified customer needs and recommended appropriate products and services
- Resolved complaints and service issues using a solutions-focused approach
- Maintained accurate CRM records and documented all customer interactions
Senior Apprentice, Logistics & Operations
Grameenphone Limited
Dhaka, Bangladesh
01.2014 - 01.2017
- Supported internal teams with documentation, reporting, and communication
- Assisted with operational tasks that required accuracy and customer-focused coordination
- Prepared materials and reports used by customer-facing departments
- Collaborated with cross-functional teams to ensure smooth service delivery
Education
Bachelor of Business Administration (BBA) -
University of Liberal Arts Bangladesh (ULAB)
01-2021
Skills
- Customer Support & Issue Resolution
- High-Volume Service Environment
- Cash Handling & POS Systems
- CRM & Record Management
- Communication & Active Listening
- Conflict Resolution
- Product & Service Knowledge
- Multilingual Support (English, Bangla, Hindi)
- Team Collaboration
- Professional Phone & Email Etiquette
Languages
English
Full Professional
Timeline
Cashier / Customer Service
Farm Boy
01.2024 - 2026
Administration Officer (Customer & Member Services)
Banani Club Limited
01.2021 - 01.2024
Customer Relationship Executive
Getco Business Solution Limited
01.2019 - 01.2020
Senior Apprentice, Logistics & Operations
Grameenphone Limited
01.2014 - 01.2017
Bachelor of Business Administration (BBA) -
University of Liberal Arts Bangladesh (ULAB)