SAYD MASEEH ATEF
admistration
Vancouver,BC
Summary
Focused Customer Service Manager offering [Number] years of experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
WALMART
10.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Administrative Manager
GOVERMENT
LONDON , DAKHA, KABUL , UK , BANGLADESH & AFGHANISTAN
04.2005 - 11.2017
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Assigned tasks and directed team of office clerks.
MEMBER OF ACADEMIC
EDUCATION SECTOR
02.2000 - 03.2005
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Master of Science - International Business
UNIVERSITY OF STIRLING
LONDON, UK 05.2017
Bachelor of Arts - Administration & Diplomatic Studies
KUBUL UNIVERSITY
AFGHANISTAN 01.2000
Skills
- Scheduling and Coordinating
- Verbal and Written Communication
- Policy Enforcement
- Workflow Management
- Time Management
- Managing Operations and Efficiency
- Work Prioritization
- Performance Tracking and Evaluations
- Issue Resolution
- Administration and Reporting
- Employee Scheduling
- Cash Register Operations
- MS Office
- Job Assignments
Volunteer 1- ISS of BC (Farsi/Dari & Pashto interpreter ) 2- Aspire program (Case worker )
1- Farsi
Volunteer 1- ISS of BC 2- Aspire program for new comers
1- Farsi/Dari & pashto languages interpreter .
2- Case worker, helping newcomers to be settled in Canda.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Manager
WALMART
10.2018 - Current
Administrative Manager
GOVERMENT
04.2005 - 11.2017
MEMBER OF ACADEMIC
EDUCATION SECTOR
02.2000 - 03.2005
Master of Science - International Business
UNIVERSITY OF STIRLING
Bachelor of Arts - Administration & Diplomatic Studies
KUBUL UNIVERSITY
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