Sayan sony
Kitchener,Ontario
Summary
Friendly professional with a strong understanding of hospitality and food and beverage industries. Extensive cuisine knowledge and passion for more cuisine and serving skills. A personable individual possessing a strong work ethic and great flexibility. Dedicated to delivering a positive customer experience through genuine hospitality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Server
Malabar Caters and Events
Kerala , India
03.2023 - 07.2024
- Provided excellent customer service by efficiently serving food and beverages to guests during events.
- Assisted in event setup, including table arrangements and food presentation.
- Ensured compliance with health and safety regulations.
- Managed guest requests and resolved issues promptly to enhance the dining experience.
- Collaborated with kitchen staff and other team members to ensure smooth event operations.
Kitchen Staff Member
Malabar Caters and Events
Kerala , India
12.2022 - 02.2023
- Assisted in food preparation and cooking under the supervision of the head chef.
- Ensured kitchen cleanliness and adherence to food safety standards.
- Managed inventory, stocked supplies, and handled basic food preparation tasks.
- Supported the team during busy hours with timely and efficient service.
- Collaborated with team members to maintain a positive and productive kitchen environment.
Customer Service Help Desk Representative
Josh Tours and Travel
Kerala , India
03.2022 - 11.2022
- Provided excellent customer service by assisting clients with travel inquiries, bookings, and itinerary changes.
- Resolved customer issues promptly, ensuring a high level of customer satisfaction.
- Managed phone and email communications, offering support for travel-related concerns.
- Maintained accurate records of customer interactions and transactions in the company’s database.
- Collaborated with team members to enhance service quality and streamline operations.
Education
High School Diploma -
St Mary's Higer Secondary School
Kerala03-2033
Early Childhood Care And Education
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
Customer service
Station Setup and Restocking
Team Collaboration
Cleaning and Sanitizing
Food Service
Room Teardown
Event Setup
Certification
Smart Serve certification 2023
Timeline
Food Server
Malabar Caters and Events
03.2023 - 07.2024
Kitchen Staff Member
Malabar Caters and Events
12.2022 - 02.2023
Customer Service Help Desk Representative
Josh Tours and Travel
03.2022 - 11.2022
High School Diploma -
St Mary's Higer Secondary School
Early Childhood Care And Education
Conestoga College Institute of Technology And Advanced Learning
Smart Serve certification 2023
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