Sayad Wasi
Toronto,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Costco
North York
11.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Barista
Starbucks
Mississauga
08.2023 - 12.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Education
Graduate Certificate - Business Administration
Seneca College of Applied Arts And Technology
North York, ON04-2025
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Complaint resolution
- Paperwork Processing
- Stock management
- Clerical Support
Certification
- Smart Serve
- Standard First Aid CPR Level C
Availability
Full Time
Timeline
Customer Service Representative
Costco
11.2023 - Current
Barista
Starbucks
08.2023 - 12.2024
Graduate Certificate - Business Administration
Seneca College of Applied Arts And Technology
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