Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Sawsan Fatouh

Toronto,ON

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

4
4
years of professional experience

Work History

Barista

Giovane Cafe
04.2022 - 06.2023
  • Pleasantly interacted with celebrity customers during hectic periods such as TIFF to promote a positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained a professional demeanor while serving celebrities such as Danial Craig, Hilary Clinton, Adam Levine and others.
  • Maintained accurate inventory counts to keep customer demands and sustain operations.
  • Maintained regular and consistent attendance and punctuality
  • Memorized recipes for specialty coffee beverages and seasonal offerings

Assistant Manager

Danish Pastry House
08.2021 - 12.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Barista

Aroma Espresso Bar
05.2021 - 08.2021
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Cashier

A&W
12.2019 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Games Attendant

Astro Amusement
12.2019 - 01.2020
  • Fastened Patron's safety belts and bars to prevent injuries during rides.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Assisted patron's with unloading and loading to remain compliant with safety regulations.

Youth Theatre Performer

Culterelink Settlement & Community Services
07.2019 - 09.2019
  • Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.

Education

Jarvis Collegiate Institute
Toronto, ON

Skills

  • Employee performance evaluations
  • Coffee Machinery
  • Resolving Complaints
  • Guest Inquiries
  • Hospitality and Accommodation
  • Product demonstration and display
  • Performance Improvement

Languages

Arabic
Native or Bilingual

Timeline

Barista

Giovane Cafe
04.2022 - 06.2023

Assistant Manager

Danish Pastry House
08.2021 - 12.2021

Barista

Aroma Espresso Bar
05.2021 - 08.2021

Cashier

A&W
12.2019 - 05.2020

Games Attendant

Astro Amusement
12.2019 - 01.2020

Youth Theatre Performer

Culterelink Settlement & Community Services
07.2019 - 09.2019

Jarvis Collegiate Institute

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Sawsan Fatouh