Mental health awareness
Hi, I’m
Sawra Williams
Waterloo,ON
Summary
Accomplished marketing professional and dedicated worker with over 15 years of distinguished performance in sales and management. Combined with communication skills, attentive listening, leadership strength, superb observational skills and time management. Skillfully handled day-to-day activities while looking for opportunities to make a difference. Dedicated to supporting economical structure , social support and financial sectors . Trained in business development, and knowledgeable about offering safe, nurturing environments to boost learning. Goal driven in work ethics, team leader and motivated for revenue growth and budgeting.
Overview
15
years of professional experience
1
Certification
Work History
Natural Hair Health & ConsultingWaterloo, ON
Business Owner/Operator
01.2007 - 03.2022
Job overview
- Performed and set new financial sale goals of 10 - 20 % growth
- Adhered to regulatory and policy changes Kept all building areas and equipment functional and well-organized to promote business performance.
- Ensured quality customer service is provided through out all interactions, including following up with clients and thanking them for their business
- Oversaw major financial activities, forecasting's and sales progress of company
- prepared paperwork, invoices and contracts for clients
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals and growth
- Created repeat customers and loyaltyand made necessary adjustments to maintain overall success.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Introduced new methods, practices, and systems to reduce turnaround time.
Private ResidenceWaterloo, ON
Personal Support Worker
01.2017 - 01.2021
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Rmanagement.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Greeted and courteously promoted services while actively listening to clients
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.ecorded status and duties completed in logbooks for
Education
Humber CollegeToronto, ON
Diploma from Business
2022
University Overview
- Professional Development Studies: Psychology
- Professional Development Studies: Socioeconomics
- Completed professional subject development in workplace writing skills
- Awarded Research Ethics certificate
Strong Start Program Waterloo, ON
Certificate
2018
University Overview
- Received Language, physical, cognitive, social and emotional skills
- Knowledge of early childhood development
- individual and group instruction techniques
- curriculum design and lesson planning
- class room management techniques
- differentiated learning techniques
St. Louis Adult Learning And Continuing Education CentreKitchener, ON
License Certificate from Hairstylist
University Overview
- Facial recognition, visual understanding and analysis of clients
- Professional development in client observational and de-escalation's
- coordinated with clients organizing efficient time schedules
St. Louis Adult Learning And Continuing Education CentreKitchener, ON
Certificate from Health Care Aide
2016
University Overview
- Professional development completed in Gentle Persuasive Approach certificate
- Completed professional development for the responsibility, caring and educating for both young children and adults
- Received cognitive and social development skills
Skills
- Strong written & verbal communication skills with customers
- Public speaker & Attention to detail with patience
- Marketing & Public relations
- Operations Management
- Defining Company Vision
- Executive Leadership
- Business Planning and Strategy
- Microsoft office software trained, excel, photoshop skills
- Marketing , social media, goggle analytics, graphs
- Role Playing and Interaction Methods
- Ensuring Safety and Injury Prevention
- Encouraging Participation and Inclusivity
- Collaborative and Team-Oriented
- Support Emotional Needs
- Organizing and Distributing Materials
- Motivating and Inspiring Staff and co-workers
Accomplishments
- Achieved great honor and happiness through effectively helping and educating those with in my community using my privately developed hair care program to assist those in need for social development and change, utilizing my acquired and developed interpersonal skills
Certification
- Certified in First Aid, CPR Level C & BLS
- Certification in communication language of leadership
- Certified in Business development foundations Researching market & customer needs
- Retail sales management
Affiliations
Wilfred Laurier University - WEC Women Entrepreneurship centre
Humber Alumni
Interests
Timeline
Personal Support Worker
Private Residence
01.2017 - 01.2021
Business Owner/Operator
Natural Hair Health & Consulting
01.2007 - 03.2022
Humber College
Diploma from Business
Strong Start Program
Certificate
St. Louis Adult Learning And Continuing Education Centre
License Certificate from Hairstylist
St. Louis Adult Learning And Continuing Education Centre
Certificate from Health Care Aide