SAVVY BEDI
Toronto,ON
Summary
Results-driven Customer Service Representative with a strong history of exceeding targets and enhancing revenue. Expertise includes transaction handling, inventory management, and CRM software utilization. Skilled in fostering customer relationships, identifying needs, and delivering customized solutions.
Overview
3
3
years of professional experience
Work History
Manager
Cannabis store
09.2025 - 05.2026
- Managed daily operations and staff scheduling for a busy cannabis retail store.
- Trained and mentored team members on product knowledge and customer service skills.
- Ensured compliance with state regulations and store policies for cannabis sales.
- Developed promotional displays to enhance customer engagement and product visibility.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Lead Trainer
Tim Hortons
Toronto, Canada
10.2023 - 07.2025
- Managed day-to-day operations, ensuring quality and service standards.
- Supervised and trained staff, fostering a positive team environment.
- Handled customer inquiries and resolved complaints effectively.
- Maintained inventory and ensured store cleanliness and compliance.
- Implemented strategies to increase sales and improve efficiency.
Customer Service Representative
Old Navy
Barrie, Canada
08.2023 - 04.2024
- Provided exceptional customer service by assisting customers with product selection, answering questions, and resolving issues.
- Maintained a clean, organized, and visually appealing store environment by restocking merchandise, folding clothes, and creating displays.
- Operated cash registers, processed transactions accurately, and handled returns and exchanges efficiently.
- Met or exceeded sales goals by actively engaging with customers and promoting Old Navy products and promotions.
- Collaborated with team members to achieve store objectives and create a positive work environment.
- Assisted with inventory management tasks, including receiving shipments, processing markdowns, and conducting stock counts.
- Adhered to all company policies and procedures, including safety guidelines and loss prevention.
Skills
- Team and time management
- POS system
- Staff training
- Cash handling
- Customer service
- Communication (written/verbal)
- Sales strategies
Timeline
Manager
Cannabis store
09.2025 - 05.2026
Team Lead Trainer
Tim Hortons
10.2023 - 07.2025
Customer Service Representative
Old Navy
08.2023 - 04.2024