Savneet Kaur
Waterloo,Canada
Summary
Dedicated and meticulous recent graduate with a background in Information Technology, specializing in network security. Eager to leverage academic knowledge and hands-on experience gained through internships and coursework to contribute to a dynamic IT team.
Competent with network monitoring tools, risk assessment, and security protocols. Proven problem-solving skills along with a dedication to remaining up to date on market developments and emerging technologies. Strong interpersonal and collaborative abilities, driven to improve organizational security and safeguard confidential data. Looking for a position where I can hone my technical abilities and help protect network integrity.
Overview
1
1
Certification
Work History
Technical Support Representative
Concentrix
Waterloo, Ontario
11.2023 - 05.2024
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Troubleshot customer inquiries related to software and hardware issues.
- Assessed the impact of proposed changes on existing systems prior to implementation.
Education
Post-Baccaleurate Diploma - Computer Application Security
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON12-2022
Post-Baccaleurate Diploma - Information Technology And Network Security
Conestoga College
Waterloo, Canada01-2022
Bachelor of Technology - Computer Science and Engineering
Punjabi University
India05.2019
Skills
- Effective Communication
- Technical Proficiency
- HTML
- Problem Solving
- Routing Protocols
- CISCO Networking
- Microsoft Office
- Cybersecurity
- Analytical Skills
- SIEM, IDS and IPS
- Problem Solving
- Incident Response
- Adaptability
- Network Firewall Management
- Collaboration
Certification
- CISSP Cert Prep (2021): 1 Security and Risk Management
- IT and Cyber Security Risk Management
- Troubleshooting IT Remote Administration
- Office 365 for Administrators
- AI Essentials by Google
Timeline
Technical Support Representative
Concentrix
11.2023 - 05.2024
Post-Baccaleurate Diploma - Computer Application Security
Conestoga College Institute of Technology And Advanced Learning
Post-Baccaleurate Diploma - Information Technology And Network Security
Conestoga College
Bachelor of Technology - Computer Science and Engineering
Punjabi University
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