Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Savneet Kaur

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

G-Class Construction
01.2023 - 09.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Master of Arts - Clinical Psychology

INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Chandigarh
04.2020

Skills

  • Consultative Sales
  • Data Collection
  • Complaint Resolution
  • Product Knowledge
  • Scheduling
  • Call Management
  • Appointment Scheduling
  • Paperwork Processing
  • Customer Service

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

G-Class Construction
01.2023 - 09.2023

Master of Arts - Clinical Psychology

INDIRA GANDHI NATIONAL OPEN UNIVERSITY

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Savneet Kaur