Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Projects
EMR Experience
Timeline
Generic

Savleen Kaur

Surrey,Canada

Summary

Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment. Experience with scribing and transcription.

Overview

8
8
years of professional experience

Work History

Rehab Assistant

Vertex Performance
11.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
  • Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
  • Performed various administrative tasks by filing, copying and faxing documents.

Medical scribe/Medical Transcriptionist

Aquity Solutions, Canada
11.2023 - Current
  • Working with a family medicine Dan Stein, PA
  • Documenting complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charting patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Listening to provider-patient conversation in real time and documenting in the different sections in EMR as a SOAP note
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
  • Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
  • Translating medical jargon and abbreviations in expanded forms.

Medical Office Assistant and Laser therapist

Move health and wellness clinic
01.2024 - 10.2024
  • Assisting and helping the provider in performing Bioflex laser and cold laser therapy
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used Jane App to schedule appointments for doctor visits and procedures
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

Quality Coach/ Transcription Trainer

ScribeEMR
07.2022 - 09.2023
  • Worked as a Quality Coach and trained more than 50 trainees on different accounts including Internal Medicine, Rheumatology, ENT, Cardiology, ob-Gyn, etc
  • Coordinated cross-functional teams to identify root causes of quality issues and implement corrective actions.
  • Monitored key performance indicators to track progress toward quality objectives and adjust strategies as needed.
  • To ensure the scribes/ Transcriptionists are following the work standards and defined formats

Medical Scribe/ Medical Transcriptionist

IDS Infotech Pvt. Ltd
07.2017 - 06.2022
  • Company Overview: Worked in the American based company for 5 years
  • Listening to provider-patient conversation in real time and documenting in the different sections in EMR as a SOAP note
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Transcribing dictations and documenting in established formats
  • Translating medical jargon and abbreviations in expanded forms
  • Submitting health records to the physician for their approval

Education

Bachelors in Pharmacy

Rayat Bahra Institute of Pharmacy
Hoshiarpur, Punjab, India
05-2017

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • HIPAA regulations
  • Attention to detail
  • Medical terminology
  • Positive attitude
  • Phone and email etiquette
  • Medical transcription
  • Can work under high pressure
  • Good knowledge of drugs and therapeutics
  • Emotional intelligence

Accomplishments

    Reward with Award of Excellence twice in the Annual leadership meet.

    Rewarded with employee of the quarter award 5 times.

Languages

English
Punjabi
Hindi

Interests

  • Hiking
  • Photography
  • Road Trips
  • DIY and Home Improvement
  • Camping

Projects

Worked on a project based on non-purine based xanthine oxidase inhibitors

EMR Experience

Knowledge of several EMRs to include, TSI NextGen, Athena, Allscrips, Epic, Dr. Chrono and Jane App

Timeline

Rehab Assistant

Vertex Performance
11.2024 - Current

Medical Office Assistant and Laser therapist

Move health and wellness clinic
01.2024 - 10.2024

Medical scribe/Medical Transcriptionist

Aquity Solutions, Canada
11.2023 - Current

Quality Coach/ Transcription Trainer

ScribeEMR
07.2022 - 09.2023

Medical Scribe/ Medical Transcriptionist

IDS Infotech Pvt. Ltd
07.2017 - 06.2022

Bachelors in Pharmacy

Rayat Bahra Institute of Pharmacy

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Savleen Kaur