SAVJOT DHALIWAL
Calgary,Canada
Summary
Customer-focused professional with 8 years of experience in fast-paced environments. Demonstrates strong interpersonal communication, active listening, and problem-solving skills while managing multiple priorities. Skilled in conveying information clearly, understanding needs, and providing empathetic support. Seeking Customer Service or Sales Associate position in retail.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Healthcare Professional
PGIMER Hospital
Chandigarh, India
01.2018 - 04.2026
- Provided respectful, compassionate and professional service to patients and families, creating a positive and supportive experience.
- Built trust through active listening, clear communication and an empathetic approach to individual needs and concerns.
- Coordinated with multidisciplinary team members to streamline responsibilities and ensure timely, consistent support.
- Explained complex information in a clear and understandable manner, adjusting communication to different people and situations.
- Balanced multiple priorities in a busy environment while ensuring accuracy, professionalism, and attention to detail.
- Responded calmly to concerns and urgent situations, using problem-solving skills to support appropriate solutions.
- Mentored new staff during orientation and training, fostering teamwork and a welcoming workplace.
- Provided healthcare services to patients in various settings.
Education
Master of Arts - Public Administration
Punjab University
Chandigarh, IndiaBachelor of Science - Nursing
National Institute of Nursing Education, PGIMER
Chandigarh, IndiaSenior Secondary -
Green Valley Public School
Chandigarh, IndiaSkills
- Customer Service
- Product/Service Explanation
- Customer Communication
- Active Listening
- Problem Solving
- Attention to Detail
- Handling Multiple Priorities
- Team Collaboration
- Professionalism
- Relationship Building
- Conflict Resolution
- Organization
Certification
- CPR/AED/First Aid - National CPR Foundation
- Training Program on HIV/AIDS and Anti-retroviral Therapy
- Graduate Nursing Pain Education Program - Tertiary Care Center, India
Timeline
Healthcare Professional
PGIMER Hospital
01.2018 - 04.2026
Master of Arts - Public Administration
Punjab University
Bachelor of Science - Nursing
National Institute of Nursing Education, PGIMER
Senior Secondary -
Green Valley Public School