Savita Sharma
London,ON
Summary
Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills in Contact Center Rep II, Credit Card Representative role.
Overview
4
4
years of professional experience
Work History
Pizza Manager
Twice the Deal Pizza and Wings
11.2024 - Current
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Developed and implemented strategies to increase sales and profitability.
Easyline Speciaclist
TD Bank
08.2021 - 02.2024
- Customer Service:Delivering prompt, courteous, and efficient service to exceed customer expectations.
- Sales and Product Knowledge:Identifying and leveraging opportunities to offer relevant products and services to meet customer needs.
- Problem Solving:Addressing customer inquiries, resolving issues, and ensuring customer concerns are handled effectively.
- Compliance and Risk Management:Adhering to professional practices, standards, and corporate processes to ensure operational excellence and mitigate risk.
- Productivity:Meeting monthly sales, customer service, productivity, and compliance targets.
- Relationship Building:Developing strong relationships with clients and internal teams to ensure seamless service delivery.
- Continuous Improvement:Participating in coaching and development programs to enhance skills and contribute to team performance.
Education
Post Graduate Diploma - Web Design
Fanshawe College of Applied Arts And Technology
London, None04-2014
Skills
- Communication & Listening
- Technical Proficiency
- Customer Service
- Sales & Product Knowledge
- Teamwork & Collaboration
- Sales and Upselling
- Digital Literacy
Languages
English
Full Professional
Timeline
Pizza Manager
Twice the Deal Pizza and Wings
11.2024 - Current
Easyline Speciaclist
TD Bank
08.2021 - 02.2024
Post Graduate Diploma - Web Design
Fanshawe College of Applied Arts And Technology
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