Savita Randev
Halifax, NS,Nova Scotia
Summary
Experienced and result-driven Quality analyst with proven record of conducting functional and regression testing using manual and automated processes. Curious and analytical with the proven to learn quickly. Effective Communication and inter-personal skills, detail-oriented and self-motivated.
Overview
13
13
years of professional experience
Work History
Senior Software Test Engineer
IDC Technologies
Noida, India
07.2021 - 10.2024
- Expertly managed inbound calls within the contact center environment, ensuring optimal consumer relations and consistently achieving first call resolution
- Served as a point of contact for all technical inquiries regarding designated client products, demonstrating deep knowledge of software-related solutions
⦁ Employed dynamic communication skills to connect with clients, advising them clearly on various solutions and processes, fostering a positive customer experience - Determined customer needs and recommended tailored solutions, exercising discretion in confidential matters
⦁Engaged with customers in a courteous and professional manner, following established procedures to create positive customer experiences - Listened attentively to customer needs and concerns, building rapport and demonstrating
Cashier
D-Mart
Ghaziabad, India
05.2019 - 06.2021
- Greet Customers and provide friendly and helpful services
- Completing transactions at the checkout counter and assist them with returns and exchanges
- Answer Customer Enquiries and providing information about product and store policies
- Delivered high level of customer service to patrons using active listening and engagement skills
- Maintained current knowledge of store promotions to highlight sales to customers.
- Issued receipts, refunds, credits or change due to customers
Quality Analyst
Verio Technologies
Mohali, Punjab
04.2012 - 01.2018
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Monitored and facilitated bug resolutions to optimize software.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Developed testing plans for new products based on customer requirements.
- Assisted in the development of Quality Assurance procedures and protocols.
- Participated in continuous improvement initiatives by suggesting changes or modifications to existing processes or procedures.
- Created and optimized automated testing tools for repetitive tasks.
Education
MCA(Master of Computer Applications) -
RIMT Institute of Engineering & Technology
Mandi Gobindgarh, Punjab07-2010
BCA(Bachelor of Computer Applications) -
PIMT Institute of Management & Technology
Rajpura, Punjab07-2007
Skills
- Regression Testing
- Requirements Analysis
- Team Collaboration
- Customer Service
- Problem Solving
- Active Listener
- Flexible and adaptive
- Reliable and Trust-worthy
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Senior Software Test Engineer
IDC Technologies
07.2021 - 10.2024
Cashier
D-Mart
05.2019 - 06.2021
Quality Analyst
Verio Technologies
04.2012 - 01.2018
MCA(Master of Computer Applications) -
RIMT Institute of Engineering & Technology
BCA(Bachelor of Computer Applications) -
PIMT Institute of Management & Technology
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