Summary
Overview
Work History
Education
Skills
References
Key Accomplishments - C I B C
Summary Of Skills
Timeline
Generic

SAVITA CHARAK

BRAMPTON,Canada

Summary

Dynamic Support Specialist with a proven track record at CIBC, excelling in customer service and technical support. Skilled in COINS and adept at resolving complex client issues, enhancing satisfaction and fostering strong relationships. Recognized for leadership in training peers and consistently achieving high performance in a fast-paced environment.

Overview

19
19
years of professional experience

Work History

Support Specialist

CIBC
03.2019 - Current
  • Second level support to CIBC front line representatives throughout Canada
  • Provide branch representatives with policy interpretation, procedures, and advice within
  • Provide technical support on Compass when representatives are processing credit card, Bank Account and Overdraft applications
  • Assist branch representative with balancing their day-to-day transaction record keeping to avoid company loss and risk
  • Assist branch representatives sending Wire transfers, preparing bank drafts, open business accounts, estate accounts, trust accounts using COINS
  • Assist Representatives with creating Estate files and Power of Attorney cases using POA/Estates Portal
  • Tracking purpose of each call and solutions using Support Hub

Financial Service Representative (In-bound)

CIBC
04.2015 - Current
  • Create an exceptional client experience by proactively engaging with clients to understand and meet their immediate day today banking
  • Actively identify opportunities to deepen the client’s relations with CIBC and to positively promote CIBC’s products and services
  • Analyze Clients profile to identify needs and then proactively engage them into need-based conversation
  • Build relationships with customers and peers through ongoing interactions including followings up with customers contacts
  • Helping peers/new hires in developing their skills to ensure that they meet their core job responsibilities

Financial Services Representative (Out-bound)

CIBC
04.2011 - 04.2015
  • We Proactively reach out to clients to suggest new and existing financial services products that help them reach their financial goals
  • Resolve Clients problem quickly and /or refer colleagues, as appropriate work as part of the team to ensure the clients is receiving the most appropriate advice and introduce them to appropriate colleague to meet their needs
  • Handled objections and recommended suitable CIBC products and services for the clients

Customer Support Executive

Aditya Birla Minacs
, Canada
02.2011 - 04.2014
  • Company Overview: Toronto, Canada
  • Resolve queries for Western Union Agents and Customers
  • Send and Pay money transfers for Agents
  • Meet average handling time for resolving customer call (AHT)
  • Make changes in the money transfers for the customers
  • Solve issues regarding money transfers for U.S Bank, Fifth- Third Bank
  • Solve queries for Scotia Bank customers regarding Money Transfers
  • Resolve queries for the Account Executives of Western Union
  • Deliver excellent customer satisfaction
  • Toronto, Canada

Customer Support Executive

HCL Technologies Ltd
, India
08.2007 - 08.2010
  • Company Overview: India
  • India

Executive

NIIT Smart Serve Ltd
, India
04.2006 - 08.2007
  • Company Overview: India
  • India

Education

Master’s - Human Resource

Rajasthan University
Rajasthan, India
01.2009

Certification course-six months diploma - computer

College of Management & Information Jammu
Jammu, India
01.2004

Bachelor's degree - Commerce

Delhi University
Delhi, India
01.2000

Skills

  • Customer service
  • Time management
  • Management
  • Leadership
  • Client service
  • Multitasking
  • Typing
  • COINS
  • SERVICE NOW
  • OUTLOOK
  • CERTAPAY
  • HORIZAN
  • CARM
  • SBFCA
  • POS system
  • MS Office
  • Internet
  • Verint Impact 360
  • WEB TANGO
  • BRANCH NET
  • Research Request System

References

Available upon request

Key Accomplishments - C I B C

  • Multiple Excel Awards
  • Multiple Crystal Award of Excellence
  • Top Performer Award 2018

Summary Of Skills

15, Extensive Time management, Management and Leadership skills, Professional client/customer service skills, Quick Learner/Ability to Multitask, Typing Average of 55 WPM, COINS, SERVICE NOW, OUTLOOK, CERTAPAY, HORIZAN, CARM, SBFCA, POS system, MS Office, Internet Proficient, Verint Impact 360, WEB TANGO, BRANCH NET, Research Request System

Timeline

Support Specialist

CIBC
03.2019 - Current

Financial Service Representative (In-bound)

CIBC
04.2015 - Current

Financial Services Representative (Out-bound)

CIBC
04.2011 - 04.2015

Customer Support Executive

Aditya Birla Minacs
02.2011 - 04.2014

Customer Support Executive

HCL Technologies Ltd
08.2007 - 08.2010

Executive

NIIT Smart Serve Ltd
04.2006 - 08.2007

Master’s - Human Resource

Rajasthan University

Certification course-six months diploma - computer

College of Management & Information Jammu

Bachelor's degree - Commerce

Delhi University

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