Savita
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Fido Solutions industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fido Solutions
Toronto, ON
05.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Sales and Marketing Manager
Eco Global Sales
India
04.2019 - 03.2022
- Developed strong relationships with clients for long-term business growth and customer satisfaction.
- Increased sales revenue by strategizing and implementing effective marketing campaigns.
- Collaborated with the sales team to achieve monthly targets and improve overall performance.
- Analyzed market trends, identifying opportunities for product expansion and increased sales.
Education
Post Graduate Diploma - International Business Management
Northern Pures
12.2023
MBA - Marketing And Human Resource Management
Guru Nanak Dev University
Amritsar, Punjab, India06.2018
Bachleor's of Technology - Electronics And Communications Engineering
Global Institutes
Amritsar, Punjab, India06.2018
Skills
- Account Updating
- Call Management
- Product Knowledge
- Complaint Resolution
- Data Collection
- Product and Service Solutions
- Problem-Solving Abilities
- Sales Presentations
- Advertising Campaigns
- Product Promotion
- Brand Management
- Team Leadership
Languages
English
Punjabi
Hindi
Timeline
Customer Service Representative
Fido Solutions
05.2022 - 12.2023
Assistant Sales and Marketing Manager
Eco Global Sales
04.2019 - 03.2022
Post Graduate Diploma - International Business Management
Northern Pures
MBA - Marketing And Human Resource Management
Guru Nanak Dev University
Bachleor's of Technology - Electronics And Communications Engineering
Global Institutes