Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savisca Singh

Kitchener,ON

Summary

Proactive professional with 5 years of experience in customer service, training, and banking and insurance. Expertise in client relations, data management, and problem-solving, with a strong focus on financial operations and transaction accuracy. Proven ability to thrive in fast-paced environments while ensuring exceptional service quality and compliance with industry standards.

Overview

10
10
years of professional experience

Work History

Insurance Specialist

RBC Insurance
, ON
12.2024 - Current
  • Streamlined customer query process, achieving 20% reduction in resolution time and improved client satisfaction ratings.
  • Processed policy renewals and amendments to ensure customer satisfaction.
  • Managed transaction records with 99% accuracy, facilitating smooth financial reporting.
  • Maintained Level 2 underwriting for Home and Auto, ensuring 95% compliance accuracy.
  • Trained and mentored new staff to boost team productivity and service quality.
  • Coordinated communication between clients and underwriters for efficient service delivery.
  • Reviewed insurance applications to assess risk and coverage options for clients.
  • Educated clients on policy details, coverage limits, and claims procedures.
  • Maintained accurate records of client interactions and policy documentation in systems.
  • Reviewed insurance policies to ensure compliance with existing regulations.

Instructor

Ashton College
02.2023 - 12.2024
  • Developed course materials and assessments for Accounting, Financial Management, and Business Environment courses, ensuring adherence to industry standards.
  • Facilitated engaging lectures and workshops that enhanced student understanding and practical skills.
  • Collaborated with faculty to update Business and Financial Accounting curriculum, integrating latest trends and technologies.
  • Provided training and support to stakeholders, promoting academic and professional growth.
  • Evaluated student performance and delivered constructive feedback to drive continuous improvement.

Client Support Representative

HGS Canada
, Canada
03.2021 - 02.2023
  • Resolved customer inquiries through telephone, email, and chat with professionalism and compliance.
  • Coordinated with teams to ensure timely processing of customer invoicing.
  • Maintained financial records by completing data entry and tracking debits and credits.
  • Managed customer inquiries regarding account setups and adjustments efficiently.
  • Processed customer credits and return merchandise authorizations for Finance department.
  • Acted as primary client contact for problem resolution, demonstrating empathy and solutions focus.

Banking Associate

BMO Financial Group
04.2019 - 02.2021
  • Streamlined banking processes, reducing transaction times and increasing operational efficiency, leading to improved customer service metrics.
  • Assisted client queries related to bank feeds, transaction flows and EFT setups.
  • Partnered with cross-functional teams to develop innovative financial products, expanding BMO's market share and attracting new clientele.
  • Ensured compliance with banking regulations through meticulous record-keeping and attention to detail, maintaining BMO's reputation for integrity.
  • Provided personalized financial advice to clients, helping them achieve their financial goals and fostering long-term relationships with BMO.

Trainer

Chandigarh University
06.2018 - 01.2019
  • Prepared and delivered lectures, presentations and sessions.
  • Presented various research papers and articles in national and international workshops/conferences.
  • Taught financial software such as QuickBooks online and desktop, and Project Management.

Assistant Professor

Lovely Professional University
01.2016 - 01.2018
  • Prepared and delivered lectures and sessions on management, accounting, bookkeeping and payroll management.
  • Taught financial software and Project Management.
  • Delivered and presented various research papers and articles in national and international workshops/conferences.
  • Provided student consultation and trainings to resolve their queries.

Education

MBA - India

Punjab Technical University
India
05.2011

BSc - Computer Science

Panjab University
India
05.2009

Skills

  • Risk assessment and management
  • Data-driven decision making
  • Financial recordkeeping
  • Client relationship management
  • Account management and payment processing
  • Interpersonal communication skills
  • Time management and organization
  • Problem solving and conflict resolution
  • Regulatory compliance
  • Underwriting procedures

Timeline

Insurance Specialist

RBC Insurance
12.2024 - Current

Instructor

Ashton College
02.2023 - 12.2024

Client Support Representative

HGS Canada
03.2021 - 02.2023

Banking Associate

BMO Financial Group
04.2019 - 02.2021

Trainer

Chandigarh University
06.2018 - 01.2019

Assistant Professor

Lovely Professional University
01.2016 - 01.2018

MBA - India

Punjab Technical University

BSc - Computer Science

Panjab University
Savisca Singh