Savisca Singh
Kitchener,ON
Summary
Proactive professional with 5 years of experience in customer service, training, and banking and insurance. Expertise in client relations, data management, and problem-solving, with a strong focus on financial operations and transaction accuracy. Proven ability to thrive in fast-paced environments while ensuring exceptional service quality and compliance with industry standards.
Overview
10
10
years of professional experience
Work History
Insurance Specialist
RBC Insurance
, ON
12.2024 - Current
- Streamlined customer query process, achieving 20% reduction in resolution time and improved client satisfaction ratings.
- Processed policy renewals and amendments to ensure customer satisfaction.
- Managed transaction records with 99% accuracy, facilitating smooth financial reporting.
- Maintained Level 2 underwriting for Home and Auto, ensuring 95% compliance accuracy.
- Trained and mentored new staff to boost team productivity and service quality.
- Coordinated communication between clients and underwriters for efficient service delivery.
- Reviewed insurance applications to assess risk and coverage options for clients.
- Educated clients on policy details, coverage limits, and claims procedures.
- Maintained accurate records of client interactions and policy documentation in systems.
- Reviewed insurance policies to ensure compliance with existing regulations.
Instructor
Ashton College
02.2023 - 12.2024
- Developed course materials and assessments for Accounting, Financial Management, and Business Environment courses, ensuring adherence to industry standards.
- Facilitated engaging lectures and workshops that enhanced student understanding and practical skills.
- Collaborated with faculty to update Business and Financial Accounting curriculum, integrating latest trends and technologies.
- Provided training and support to stakeholders, promoting academic and professional growth.
- Evaluated student performance and delivered constructive feedback to drive continuous improvement.
Client Support Representative
HGS Canada
, Canada
03.2021 - 02.2023
- Resolved customer inquiries through telephone, email, and chat with professionalism and compliance.
- Coordinated with teams to ensure timely processing of customer invoicing.
- Maintained financial records by completing data entry and tracking debits and credits.
- Managed customer inquiries regarding account setups and adjustments efficiently.
- Processed customer credits and return merchandise authorizations for Finance department.
- Acted as primary client contact for problem resolution, demonstrating empathy and solutions focus.
Banking Associate
BMO Financial Group
04.2019 - 02.2021
- Streamlined banking processes, reducing transaction times and increasing operational efficiency, leading to improved customer service metrics.
- Assisted client queries related to bank feeds, transaction flows and EFT setups.
- Partnered with cross-functional teams to develop innovative financial products, expanding BMO's market share and attracting new clientele.
- Ensured compliance with banking regulations through meticulous record-keeping and attention to detail, maintaining BMO's reputation for integrity.
- Provided personalized financial advice to clients, helping them achieve their financial goals and fostering long-term relationships with BMO.
Trainer
Chandigarh University
06.2018 - 01.2019
- Prepared and delivered lectures, presentations and sessions.
- Presented various research papers and articles in national and international workshops/conferences.
- Taught financial software such as QuickBooks online and desktop, and Project Management.
Assistant Professor
Lovely Professional University
01.2016 - 01.2018
- Prepared and delivered lectures and sessions on management, accounting, bookkeeping and payroll management.
- Taught financial software and Project Management.
- Delivered and presented various research papers and articles in national and international workshops/conferences.
- Provided student consultation and trainings to resolve their queries.
Education
MBA - India
Punjab Technical University
India05.2011
BSc - Computer Science
Panjab University
India05.2009
Skills
- Risk assessment and management
- Data-driven decision making
- Financial recordkeeping
- Client relationship management
- Account management and payment processing
- Interpersonal communication skills
- Time management and organization
- Problem solving and conflict resolution
- Regulatory compliance
- Underwriting procedures
Timeline
Insurance Specialist
RBC Insurance
12.2024 - Current
Instructor
Ashton College
02.2023 - 12.2024
Client Support Representative
HGS Canada
03.2021 - 02.2023
Banking Associate
BMO Financial Group
04.2019 - 02.2021
Trainer
Chandigarh University
06.2018 - 01.2019
Assistant Professor
Lovely Professional University
01.2016 - 01.2018
MBA - India
Punjab Technical University
BSc - Computer Science
Panjab University
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