Savio Nakasinde
Toronto,Ontario
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Laborer
Ozey Bakery
05.2023 - Current
- Assisted team members with tasks that require group effort
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetable
- Notified supervisors of defective equipment or material.
- Performed quality checks on products and materials to identify any defects
- Read work orders to determine work assignments and equipment and materials needed
- Mentored new employees by providing guidance on safety and proper techniques
- Followed written instructions to construct various types of equipment
- Diminished workflow gaps by maintaining welded frame and steady material flow through production lines.
Customer Service Advisor
Absa Bank Uganda
04.2016 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Created customer support strategies to increase customer retention.
- Managed department call volume of calls per day and coordinated department schedules to maximize coverage during peak hours.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Reached out to customers to offer assistance with account and service issues, as well as propose new Product or service choices.
- Recommended and upsold new products, resulting in 100% increase in revenue.
- Reconciled cost of orders 100% by selling loyalty clubs, offering promotions and correcting issues.
- Helped customers per day in high-volume setting and exceeded 100% quality target on consistent basis.
- Maintained minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
Volunteer
Aids Information Center
04.2012 - 11.2012
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
Education
Certificate - First Aid And Cpr
Hearts To Hearts /Red Cross First Aid And CPR
216 Calton Street Ontario07.2023
Certificate - Shelter Standards
Toronto Hostels Training Centre
Online 12.2022
Bachelor of Arts - Micro Finance
Kyambogo University
Kamapala Uganda12.2011
Skills
- Client Documentation
- Illness and Injury Detection
- Youth Supervision
- Problem Identification
- Admissions Screening
- Supply Maintenance
- Managing Inventory Stock
- Microsoft Office
- Group Management
- Good communication and listening skills
- Interpersonal skills
Certification
TORONTO SHELTER STANDARDS.
CANADIAN RED CROSS FIRST AID AND CPR
Timeline
General Laborer
Ozey Bakery
05.2023 - Current
Customer Service Advisor
Absa Bank Uganda
04.2016 - 09.2021
Volunteer
Aids Information Center
04.2012 - 11.2012
Certificate - First Aid And Cpr
Hearts To Hearts /Red Cross First Aid And CPR
Certificate - Shelter Standards
Toronto Hostels Training Centre
Bachelor of Arts - Micro Finance
Kyambogo University
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