Saverina Nea
Montreal,QC
Summary
Excelling in client satisfaction and customized treatment plans. Skilled in client assessment and relationship building. I enhance wellness through tailored self-care and effective experience for every client. Dependable employee seeking opportunity to expand skills and contribute to company success. Considers hardworking, ethical and detail-oriented.
Overview
3
3
years of professional experience
Work History
Massage Therapist
Playground Casino
Kahnawake, QC
01.2024 - Current
Massage Therapist
Self-Employed
Montreal, QC
10.2021 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Maintained client treatment records and designed long-term care programs for return customers.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Promoted wellness by educating clients on self-care and stress management techniques.
Education
Francisation Niveau 4 -
Centre Lartigue
Montreal, QCMassage Therapy -
A+ Massage Therapy School
West Island Skills
- Business management
- Social skill
- Service optimization
- Spa treatment knowledge
- Sale expertise
- Client assessment
- Administrative support
- Client satisfaction support
- Reliability
- Decision-making
- Cash handling
- Maintain client wellness
- Self-care practice
- Physical strength
- Continuing education
- Customer needs assessment
- Customers consultation
- Relationship building and management
- Front desk management
- Appointment scheduling
- Client records maintenance
- Cleaning and sanitizing
- Problem-solving abilities
- Professional demeanor
Languages
English
Full Professional
French
Professional Working
Cambodian
Native or Bilingual
Timeline
Massage Therapist
Playground Casino
01.2024 - Current
Massage Therapist
Self-Employed
10.2021 - Current
Francisation Niveau 4 -
Centre Lartigue
Massage Therapy -
A+ Massage Therapy School