Savannha M. Rosario
Sylmar
Summary
My experience and knowledge is primarily in administration but when it comes to a new job or task I can learn just as fast as the highest competitor. I want to have a work portfolio that includes challenging jobs that will help mold me into being a well rounded job candidate. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Valley Presbyterian Hospital
Van Nuys
04.2024 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Explained various admission forms and policies, acquiring signatures for consent.
- Answered phones promptly in a professional manner.
- Collected co-pays and other payments from patients at time of service.
- Managed incoming faxes related to patient registration processes.
Recreation Assistant
LA County Parks and Recreations
Sylmar
06.2023 - Current
- Monitored group safety and quickly intervened to end unsafe behaviors.
- Trained and supervised volunteers and junior staff members in recreational activity facilitation.
- Assisted with registration processes for recreational programs, including data entry and fee collection.
- Ensured all necessary supplies were available for each activity session.
Receptionist
Los Angeles Mission College
Sylmar
06.2022 - 06.2024
- Processed payments and updated accounts to reflect balance changes.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors and provided them with assistance.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Updated daily log book with information about visitors entering the premises.
Receptionist
Key Hyundai
Van Nuys
03.2020 - 04.2020
- Updated daily log book with information about visitors entering the premises.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
Cashier/Sales Associate
Jcpenney
Northridge
10.2019 - 02.2020
- Resolved customer complaints professionally in accordance with company policy.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find store items.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned items and checked pricing on cash register for accuracy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Volunteer
City of Hope
Granada Hills
12.2017 - 12.2019
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Attended weekly meetings to discuss progress and future initiatives.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Developed and implemented fundraising approaches to raise money for cause.
Education
Los Angeles Mission College - Health Sciences
Los Angeles Mission College
Sylmar, CA06.2022
High School -
John F. Kennedy High School
Granada Hills, CA06.2019
Skills
- Analytical/Research Skills
- Intellectual Giftedness
- Collaboration
- Problem-Solving
- Reasoning
- Creativity
- Patient registration
- Data entry
- Payment processing
- Customer service
- Multitasking
- Time management
Activities
08/01/16, Present, Mentoring underclassmen, Teaching younger children, Event planning, Tutoring, Softball
Timeline
Patient Access Representative
Valley Presbyterian Hospital
04.2024 - Current
Recreation Assistant
LA County Parks and Recreations
06.2023 - Current
Receptionist
Los Angeles Mission College
06.2022 - 06.2024
Receptionist
Key Hyundai
03.2020 - 04.2020
Cashier/Sales Associate
Jcpenney
10.2019 - 02.2020
Volunteer
City of Hope
12.2017 - 12.2019
Los Angeles Mission College - Health Sciences
Los Angeles Mission College
High School -
John F. Kennedy High School
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