SAVANNAH WILLIAMS

Sacramento

Summary

Dedicated and detail-oriented customer service professional with 4+ years of hands-on experience in fast-paced retail environments, including 2+ years in management. Proven ability to lead teams, resolve customer concerns with empathy and efficiency, and manage operations with a focus on accuracy and excellence. Highly adaptable, tech-savy, and ready to thrive in any dynamic
environment.

Overview

years of professional experience

Work History

Studio Assistant / Customer Experience Associate

Golden Circle

03.2025 - Current

Deliver exceptional customer service from consultation through checkout.
Answer customer questions and provide personalized recommendations.
Manage appointments, POS transactions, and customer records.
Resolve customer concerns in person, by phone, and through email.
Support inventory, organization, and daily studio operations.
Create social media content and assist with promotions.
Assisted in daily studio operations, ensuring efficient workflow and organization.

Assistant Manager / Operations Lead

Party City

10.2022 - 03.2025

Supervised daily store operations and ensured a seamless customer experience.
Trained and led team members in customer engagement, product knowledge, and store procedures.
Handled escalated customer concerns and provided timely resolutions.
Managed inventory using Accurate Inventory Management systems and ensured stock levels met demand.
Conducted hiring, onboarding, and team training across multiple roles.
Processed payroll bi-weekly and ensured accuracy of all employee time punches

Education

Bachelor's Coursework - Theater Arts

Sacramento State

Sacramento, CA

High School Diploma -

Lancaster High School

Lancaster

06.2018

Skills

Conflict Resolution & Problem Solving

Inventory & Operations Management

POS & Order Processing Systems

Team Leadership & Training

Strong Written & Verbal Communication

Time Management & Multitasking

Adaptable & Self-Motivated in Remote Environments

Timeline