Savannah Valenzuela
Bakersfield
Summary
Adaptable and hardworking individual with a background in inventory management and direct customer service roles. Experienced in coordinating shipments and order fulfillment, alongside providing friendly and efficient service in a busy fast-food setting. Possesses strong attention to detail and communication skills, with a focus on organization and team collaboration.
Experienced with managing client interactions and ensuring high satisfaction levels. Utilizes problem-solving techniques and communication skills to address client needs effectively. Knowledge of client relationship management tools and strategies for fostering long-term loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Professional
H&r Block
Bakersfield, CA
01.2026 - Current
- Delivered exceptional client service by resolving inquiries and providing tax-related guidance.
- Facilitated accurate tax preparation by reviewing client documents and ensuring compliance with regulations.
- Trained and mentored junior staff on best practices in client interactions and tax processes.
- Implemented process improvements that enhanced workflow efficiency during peak tax season.
- Handle phone calls and appointment scheduling clients for all tax pros at multiple offices.
Customer Service Representative
UPS Customer Center
Bakersfield, CA
11.2024 - 01.2025
- Delivered exceptional customer service, resolving inquiries efficiently and effectively.
- Managed daily operations, ensuring accurate processing of shipments and deliveries.
- Trained new team members on company protocols and customer interaction techniques.
- Improved workflow processes by identifying bottlenecks and implementing solutions.
- Intaking packages then inputting them into the system for customers to pick up.
- Shipped off packages from customers to people and organizations world wide.
PTV Splitter
Amazon Warehouse
Bakersfield, CA
06.2022 - 06.2024
- Accurately separated and sort incoming bulk merchandise based on destination and client specifications.
- Broke down large quantities of merchandise into smaller, shippable units or case packs for individual store orders.
- Built stable and secure pallets for safe transportation, utilizing pallet jacks and wrapping machines.
- Assisted with the loading and unloading of LTL (less-than-truckload) and FTL (full-truckload) deliveries.
- Utilized RF (Radio Frequency) scanners and other inventory tracking systems to accurately scan merchandise into inventory and track movement.
- Verified quantities and product descriptions against packing slips and bills of lading, noting any discrepancies.
- Ensure proper labeling and ticketing of all products and outbound shipments.
- Operate powered industrial equipment (e.g., forklift, electric pallet jack, walkie-talkies) after proper certification and training.
PTV Splitter
Ross Distribution Center (RHDC)
Shafter, CA
05.2021 - 05.2022
- Scan, pick, sort, and distribute merchandise using an RF scanning device or a voice command system/headset.
- Distinguished different types of merchandise by verifying case pack and descriptions.
- Pulled cases of merchandise using a pallet jack to the designated location for picking.
- Built shippable pallets and wrap them using a wrapping machine.
- Transported finished pallets to the shipping area, placing them in proper store lanes, and following all audit-control procedures.
Cashier/Customer Service
Jack in the Box
Bakersfield, CA
10.2019 - 09.2020
- Delivered exceptional guest experiences by consistently providing friendly, accurate, and quick service in a high-volume restaurant environment.
- Operated Point-of-Sale (POS) systems for both front counter and drive-thru operations, accurately processed an average of 40+ transactions per hour and ensured 100% cash register balance.
- Greet all guests warmly, take and clarify orders, and answer menu questions to ensure order accuracy and guest satisfaction.
- Performed daily opening duties, including brewing fresh coffee, preparing condiment stations, organizing utensils, and restocking inventory to ensure seamless transition into peak hours.
- Collaborated with team members to ensure timely order fulfillment and maintain a clean, organized, and safe interior and exterior restaurant environment.
- Adhered strictly to all food safety and sanitation guidelines, including proper food handling, storage, and personal hygiene procedures.
Cashier
Taco Bell
Bakersfield, CA
10.2018 - 09.2019
- Consistently delivered prompt, friendly, and efficient customer service during high-volume breakfast and morning rush periods, contributing to high customer satisfaction ratings.
- Operated Point-of-Sale (POS) systems for both front counter and drive-thru operations, accurately processing an average of 40+ transactions per hour and ensuring 100% cash register balance.
- Performed daily opening duties, including brewing fresh coffee, preparing condiment stations, organizing utensils, and restocking inventory to ensure seamless transition into peak hours.
Cashier/Customer Service
McDonalds
Bakersfield, CA
06.2016 - 10.2018
- Ensured the restaurant was clean, organized, and fully stocked for the next day's opening shift by completing all required closing duties and checklists.
- Managed end-of-day financial procedures, including counting cash drawers, reconciling transactions, and preparing bank deposits with a high degree of accuracy.
- Provided friendly and efficient customer service during evening and late-night hours, handling payments and ensuring a positive experience for all guests until closing.
- Secured the premises nightly, including powering down equipment, setting alarms, and ensuring all safety and security protocols were met.
Education
High School Diploma - Business Administration
Bakersfield College
Bakersfield, CA04-2024
Diploma -
East Bakersfield High School
Bakersfield, CA06-2018
Skills
- Sales
- Microsoft Office
- Retail Sales
- Serving
- Kitchen
- Cash Register
- Packaging
- Typing
- Food Safety
- Shipping/Receiving
- Inventory
- Client relationships
- Effective negotiation
- Client retention strategies
- Administrative tasks
- Customer support
- Call center experience
- Follow-up skills
Certification
- Food Handler Certification
- ServSafe
Timeline
Client Service Professional
H&r Block
01.2026 - Current
Customer Service Representative
UPS Customer Center
11.2024 - 01.2025
PTV Splitter
Amazon Warehouse
06.2022 - 06.2024
PTV Splitter
Ross Distribution Center (RHDC)
05.2021 - 05.2022
Cashier/Customer Service
Jack in the Box
10.2019 - 09.2020
Cashier
Taco Bell
10.2018 - 09.2019
Cashier/Customer Service
McDonalds
06.2016 - 10.2018
High School Diploma - Business Administration
Bakersfield College
Diploma -
East Bakersfield High School