Savannah Schmitke
Winnipeg,MB
Summary
Dynamic team player with a proven track record at excelling in team leadership and POS systems. Expert in enhancing customer relationships and streamlining operations, significantly boosting team efficiency and performance. Skilled in accurate money handling and fostering a collaborative environment, ensuring high levels of customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Cashier
Mary Browns Chicken
Winnipeg, MB
05.2021 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
Store Manager
Gondola Pizza, Transcona
Winnipeg, MB
08.2018 - 05.2020
- Managed hiring of new employees, including training, mentoring and new hire documentation.
- Kept track of food cost, and prepared weekly food order for operation.
- Developed and maintained relationships with customers (face to face), and suppliers (via. email), through continual communication on daily basis.
- Maintained weekly schedule for all employees in store.
- Maximized performance by monitoring, assisting in activities, and leading team of up to 5 associates.
- Cross-trained existing employees to maximize team agility and performance.
- Fulfilled weekly reports to employer which included; labor cost and weekly in store report.
- Reviewed and monitored purchases and other expenses to maintain weekly budget.
Education
Mcleod Adult Continuing Education
Winnipeg, MBSkills
- Team leadership and coaching
- Order management
- Relationship building and management
- Accurate money handling
- Excellent customer service skills
- Bank deposit procedures
- Opening and closing procedures
- Staff training and development
- POS systems and procedures
- Hourly shift management
References
Available upon request.
Timeline
Cashier
Mary Browns Chicken
05.2021 - Current
Store Manager
Gondola Pizza, Transcona
08.2018 - 05.2020
Mcleod Adult Continuing Education