Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Routh

Bilingual- Spanish & English

Summary

I am a self-motivated and progress-driven individual with an extensive background in both private and public service industries. I have honed my abilities in Community Development, Building and Safety, special projects, customer service, and staff management. I am an astute problem solver capable of managing complex projects with proficiency.

Overview

7
7
years of professional experience

Work History

Senior Community Development Technician

City Of Hesperia
08.2023 - Current
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Actively participated in continuous learning initiatives to stay updated on industry trends or state laws pertaining to business licenses, residential, and commerical permitting.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills or programs.
  • Makes preliminary review of plans, blueprints, and/or permit applications for building construction to ensure conformance with codes, ordinances and regulations governing construction.
  • Obtained cross-departmental knowledge in Engineering, Planning, Public Works, and Building and Safety processes and procedures to better assist the public, contractors, and developers.

Community Development Technician

City Of Hesperia
03.2023 - Current
  • Assists the public, developers, contractors, and architects the Community Development counter or via telephone with related permits, building and planning applications; provides information and technical data on planning and business licensing.
  • Recently chosen by Senior Technician, Community Development Supervisor, and building official to coordinate the Business Licensing Program; issues business licenses; submits business license renewals; collects and compiles data into report form; maintains appropriate files and database.
  • Works closely with owners, contractors, and developers throughout process to keep projects in line with individual visions, while also responding to public inquiries and complaints.
  • Communicates effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
  • Coordinates inspections for residential and commerical projects.
  • Compiles and maintains records regarding various building permits and building plans, uses computer and data processing equipment for storage and retrieval of pertinent records including the on-line permit tracking system.

Human Resources and Office Manager

California Sod Center
07.2021 - 11.2022
  • Daily responsibilities as Human Resources/Office Manager included managing employee dynamics, records, and employee benefits.
  • In charge of production optimization and direct recruitment, hiring, and training of employees on administrative procedures, company policies, and performance standards.
  • Served as Safety Committee President for California Sod Center. I ensured safety and OSHA compliance for proactive work environment, as well as continuously educating myself on current laws and regulations.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Produced high-quality communications for internal and external use by updating training processes, reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements for all 35 employees.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Structured compensation and benefits according to market conditions and budget demands.

Customer Service and Sales Manager

California Sod Center
04.2017 - 06.2021
  • Supervised 7-10 office employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Collected customer and managerial feedback and made process changes to exceed satisfaction goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Master of Arts - Education, Human Services

University of Redlands
Redlands
04.2022

Bachelor of Arts - Political Science

University of California, Riverside
Riverside
06.2019

Skills

  • Conflict management and resolution
  • Public relations
  • Customer service
  • Program analysis
  • Special projects/assignments
  • Team builder
  • Microsoft Office experienced
  • Staff education and training
  • High social awareness

Timeline

Senior Community Development Technician

City Of Hesperia
08.2023 - Current

Community Development Technician

City Of Hesperia
03.2023 - Current

Human Resources and Office Manager

California Sod Center
07.2021 - 11.2022

Customer Service and Sales Manager

California Sod Center
04.2017 - 06.2021

Master of Arts - Education, Human Services

University of Redlands

Bachelor of Arts - Political Science

University of California, Riverside

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Savannah Routh