Savannah Routh
Bilingual- Spanish & English
Summary
I am a self-motivated and progress-driven individual with an extensive background in both private and public service industries. I have honed my abilities in Community Development, Building and Safety, special projects, customer service, and staff management. I am an astute problem solver capable of managing complex projects with proficiency.
Overview
7
7
years of professional experience
Work History
Senior Community Development Technician
City Of Hesperia
Hesperia, CA
08.2023 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Actively participated in continuous learning initiatives to stay updated on industry trends or state laws pertaining to business licenses, residential, and commerical permitting.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills or programs.
- Makes preliminary review of plans, blueprints, and/or permit applications for building construction to ensure conformance with codes, ordinances and regulations governing construction.
- Obtained cross-departmental knowledge in Engineering, Planning, Public Works, and Building and Safety processes and procedures to better assist the public, contractors, and developers.
Community Development Technician
City Of Hesperia
Hesperia, CA
03.2023 - Current
- Assists the public, developers, contractors, and architects the Community Development counter or via telephone with related permits, building and planning applications; provides information and technical data on planning and business licensing.
- Recently chosen by Senior Technician, Community Development Supervisor, and building official to coordinate the Business Licensing Program; issues business licenses; submits business license renewals; collects and compiles data into report form; maintains appropriate files and database.
- Works closely with owners, contractors, and developers throughout process to keep projects in line with individual visions, while also responding to public inquiries and complaints.
- Communicates effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Coordinates inspections for residential and commerical projects.
- Compiles and maintains records regarding various building permits and building plans, uses computer and data processing equipment for storage and retrieval of pertinent records including the on-line permit tracking system.
Human Resources and Office Manager
California Sod Center
07.2021 - 11.2022
- Daily responsibilities as Human Resources/Office Manager included managing employee dynamics, records, and employee benefits.
- In charge of production optimization and direct recruitment, hiring, and training of employees on administrative procedures, company policies, and performance standards.
- Served as Safety Committee President for California Sod Center. I ensured safety and OSHA compliance for proactive work environment, as well as continuously educating myself on current laws and regulations.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Produced high-quality communications for internal and external use by updating training processes, reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements for all 35 employees.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Structured compensation and benefits according to market conditions and budget demands.
Customer Service and Sales Manager
California Sod Center
04.2017 - 06.2021
- Supervised 7-10 office employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Collected customer and managerial feedback and made process changes to exceed satisfaction goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Master of Arts - Education, Human Services
University of Redlands
Redlands04.2022
Bachelor of Arts - Political Science
University of California, Riverside
Riverside06.2019
Skills
- Conflict management and resolution
- Public relations
- Customer service
- Program analysis
- Special projects/assignments
- Team builder
- Microsoft Office experienced
- Staff education and training
- High social awareness
Timeline
Senior Community Development Technician
City Of Hesperia
08.2023 - Current
Community Development Technician
City Of Hesperia
03.2023 - Current
Human Resources and Office Manager
California Sod Center
07.2021 - 11.2022
Customer Service and Sales Manager
California Sod Center
04.2017 - 06.2021
Master of Arts - Education, Human Services
University of Redlands
Bachelor of Arts - Political Science
University of California, Riverside