Savannah Racine
Arnprior
Summary
Detail-oriented childcare provider and esthetician skilled in customer relationship management and conflict resolution. Experienced in fostering nurturing environments and improving client satisfaction. Looking to start a new career in office administration.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Childcare Provider
Our Circle of Friends
Arnprior
09.2021 - Current
- Supervised daily activities for children in a safe and engaging environment.
- Developed and implemented age-appropriate educational activities and programs.
- Collaborated with parents to communicate children's progress and address concerns.
- Maintained cleanliness and organization of play areas and learning materials.
- Fostered a nurturing atmosphere that encouraged social and emotional development.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
Esthetician
Valley Beauty
Arnprior
09.2018 - Current
- Provided personalized skin care consultations to clients.
- Administered facials, waxing, and makeup applications using industry-standard techniques.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Utilized advanced skin analysis tools to assess client needs effectively.
- Implemented safety protocols to ensure a hygienic environment for clients.
- Provided excellent customer service and skincare treatments to clients.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Recommended additional treatments or products based on individual customer needs.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Responded to customer inquiries by phone, email, and in person.
- Operated cash registers to receive payments from patrons.
- Updated and maintained customer information records and beauty services provided.
Key Holder Supervisor
Dollarama
Arnprior
01.2017 - 08.2018
- Supervised store operations and managed staff scheduling.
- Ensured compliance with company policies and safety regulations.
- Trained new employees on procedures and customer service standards.
- Assisted customers with inquiries and resolved issues effectively.
- Monitored inventory levels and organized stock replenishment processes.
- Conducted regular audits to maintain store appearance and organization.
- Collaborated with management to enhance team performance and efficiency.
- Performed daily cash management duties including deposits, audits.
- Maintained a safe and secure environment within the store.
- Managed employee attendance records and monitored adherence to policy.
- Tracked sales data to ensure accurate inventory levels.
- Responded promptly to customer inquiries regarding product availability.
- Supervised cashiers during peak hours of operation.
- Monitored store performance and identified areas for improvement.
- Resolved customer complaints in a timely manner.
- Supported the Store Manager in daily operations activities as needed.
- Conducted regular team meetings to discuss progress and challenges.
- Developed strategies to increase customer loyalty and retention.
Education
Office Administration
Algonquin College
Ottawa, Ontario 01.2025 - 08.2025
Esthetician
Algonquin College
Ottawa, Ontario 09.2017 - 08.2018
Skills
- Customer relationship management
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Professionalism
- Word processing
- Database entry
- Leadership and supervision
Languages
English
First Language
Timeline
Office Administration
Algonquin College
01.2025 - 08.2025
Childcare Provider
Our Circle of Friends
09.2021 - Current
Esthetician
Valley Beauty
09.2018 - Current
Esthetician
Algonquin College
09.2017 - 08.2018
Key Holder Supervisor
Dollarama
01.2017 - 08.2018