Savannah Morgan
Whitby,ON
Summary
Dedicated and dependable leader and problem-solver, adept in operations management and business administration. Proactive and meticulous with quality assurance and risk mitigation, fostering a culture of continuous improvement.
Overview
5
5
years of professional experience
Work History
Manager, Personal Loans
LendCare (a Division of Goeasy Ltd.)
04.2024 - Current
- Assumed leadership of the department without prior training or familiarity with existing policies and procedures, effectively restructuring the team and implementing innovative fraud mitigation practices.
- Initiated and implemented quality assurance protocols for sales roles within the department.
- Authored and distributed a comprehensive new department manual, concurrently implementing updated policies and procedures.
- Collaborated with key stakeholders and engage in cross-departmental communication to ensure the successful functionality of department.
- Defined clear sales targets and objectives to sales team members.
- Recruited, interviewed and hired employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Supervisor, Business Development Operations
LendCare (a Division of Goeasy Ltd.)
04.2023 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Authored and distributed comprehensive training manuals for 5 roles within the department.
- Conduct daily timecard reviews and oversee bi-weekly payroll processing in UKG software.
Team Lead, Business Development Operations
LendCare (a Division of Goeasy Ltd.)
03.2021 - 04.2023
- Trained new team members by conducting in-class sessions covering all phases of various job functions
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Actively participated in the recruitment and selection of new staff members.
Administrative Coordinator, Partner Support
LendCare (a Division of Goeasy Ltd.)
12.2019 - 03.2021
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Entered data, generated reports, and produced tracking documents.
- Maintained management calendars to track important dates and deadlines
- Answered multi-line phone system, routing calls, and delivering messages to staff.
Education
3 Year Advanced Diploma - Business Administration, Human Resources
Durham College
Oshawa, ON06.2015
Skills
- Verbal and written communication
- Microsoft Office (Word, Excel, Powerpoint, Teams, Outlook)
- Customer Relationship Management (CRM)
- Policy Implementation
- Business Administration
- Customer Service
Accomplishments
- Successfully restructured a department previously impacted by fraudulent activities, implementing robust processes and controls to eliminate fraud while consistently achieving sales targets.
- Spearheaded development and implementation of Quality Assurance processes and role.
- Recipient of Employee of the Month as voted by peers and management.
- Member of Women In Leadership Committee
Timeline
Manager, Personal Loans
LendCare (a Division of Goeasy Ltd.)
04.2024 - Current
Supervisor, Business Development Operations
LendCare (a Division of Goeasy Ltd.)
04.2023 - 04.2024
Team Lead, Business Development Operations
LendCare (a Division of Goeasy Ltd.)
03.2021 - 04.2023
Administrative Coordinator, Partner Support
LendCare (a Division of Goeasy Ltd.)
12.2019 - 03.2021
3 Year Advanced Diploma - Business Administration, Human Resources
Durham College
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