SAVANNAH MINER
Victoria,British Columbia
Summary
I am a student at the Gustavson School of Business at the University of Victoria, currently pursuing a Bachelor of Commerce. Alongside my studies, I work as a research assistant with Professors Diego Coraiola and Simon Pek, focusing on alternative business models and organizational structures. I am seeking a part-time server position for the remainder of the summer and into the school year, with full scheduling flexibility. I bring strong leadership abilities, excellent attention to detail, and a passion for working with the public. My upbeat and outgoing personality helps create positive guest experiences, and I am eager to continue developing my customer service and leadership skills in a fast-paced team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Research Assistant
University of Victoria
Victoria, British Columbia
05.2025 - Current
- Conduct bilingual research in English and Spanish by reviewing academic articles, videos, and primary documents to assess their relevance for a scholarly paper submission.
- Analyze and synthesize key findings to support the development of literature reviews and theoretical frameworks.
- Identify credible sources and extract pertinent information aligned with the project’s research objectives.
- Collaborate with lead researchers through regular updates and documentation of findings in shared databases.
- Manage time effectively while working independently in a remote environment to meet tight academic deadlines.
Front Desk
King Taps
Kelowna, British Columbia
05.2024 - 08.2024
- Managed reservations and walk-in traffic to optimize seating efficiency and guest flow.
- Greeted and seated guests in a high-volume environment, creating a welcoming first impression.
- Maintained a clean and organized front-of-house area in line with health and safety standards.
- Supported daily opening and closing procedures to ensure smooth transitions and team coordination.
- Collaborated with servers, kitchen staff, and management to uphold seamless service operations.
- Fostered customer loyalty by delivering warm welcomes, and professional goodbyes.
Sales Associate
Honest Boutique
Kelowna, British Columbia
08.2023 - 08.2024
- Held keyholder responsibilities, including independently opening and closing both store locations.
- Delivered exceptional customer service, building strong relationships and driving repeat business.
- Handled all sales transactions using the POS system, including processing payments and issuing receipts.
- Maintained accurate inventory by receiving, unpacking, tagging, and organizing merchandise to meet efficiency timelines.
- Promoted sales and upsold products to consistently exceed sales targets.
- Answered customer inquiries in person and by phone, ensuring a responsive and helpful experience.
- Worked independently for the majority of shifts, demonstrating strong self-management and initiative
Data Entry Clerk
Bricor Mechanical Ltd
Kelowna, BC
11.2022 - 08.2023
- Collected, organized, and entered job cost data with a high degree of accuracy and attention to detail.
- Utilized Excel, internal accounting software (SAGE 300 CRE), spreadsheets, and databases to maintain and update financial records.
- Managed inventory transactions efficiently, ensuring timely and accurate data entry in alignment with company deadlines.
Pool Attendant
Hotel Eldorado at Eldorado Resort
Kelowna, BC
07.2022 - 09.2022
- Ensured guest safety by enforcing pool and hot tub rules and responding promptly to emergencies and accidents.
- Handled guest disturbances professionally, including de-escalation and property escort when necessary.
- Provided poolside food and beverage service, delivering a high level of customer satisfaction.
- Supported hotel operations by assisting with laundry services and valet duties as needed.
Restaurant Hostess and Expeditor
Boston Pizza
Kelowna, BC
09.2020 - 06.2022
- Coordinated the flow of food from kitchen to servers, ensuring timely and accurate order delivery.
- Verified order accuracy and presentation before food reached guests, maintaining quality standards.
- Communicated effectively with kitchen, servers, and management to resolve issues and accommodate special requests.
- Handled online and phone orders using the POS system; packed delivery and takeout orders efficiently.
- Assisted with front-of-house duties, including greeting guests, running food, and addressing customer concerns.
- Managed cash handling, deposits, and maintained daily financial records with accuracy.
Education
BBA - Commerce
University of Victoria
Victoria, BC04-2027
High School Diploma -
École Okanagan Mission Secondary
Kelowna, BC06-2023
Skills
- Customer service
- Effective communication
- Multitasking and organization
- Time management
- Attention to detail
- Team collaboration
- Cash handling
- Food services
- Quality control
- Sales
- Leadership
Accomplishments
Entrance Scholarship
Sept 2023
Awarded an Entrance Scholarship from the University of Victoria, based on admission average. (no application).
District/Authority Scholarship
June 2023
Awarded the District Authority Scholarship from the provincial government for demonstrating excellence in the area of business.
Certification
Serving it Right
2023- 2029
Volunteer Experience
• Job shadowed at the Innovation Center with the marketing department: 2020
• Table busser, at leadership conference in Princeton: 2018
• Bottle recycling volunteer, at Southwinds Sarson condo: 2018
• Lead a school dance at North Glenmore Elementary School: 2028 •Assistant coached a Rutland youth soccer team: 2018-2020
• Assisted at Vineyard picking grapes and bottling/packaging: 2020 •Handed out food at the food bank: 2020
• Assisted setting up wine event for Niche Wines at UBCO: 2019
• Assisted in hosting leadership event at UBCO expo of awesome: 2019
• Stuff a bus hosted by SUN FM: 2019
• Lead family fun night activities at BME: 2017
References
References available upon request.
Timeline
Research Assistant
University of Victoria
05.2025 - Current
Front Desk
King Taps
05.2024 - 08.2024
Sales Associate
Honest Boutique
08.2023 - 08.2024
Data Entry Clerk
Bricor Mechanical Ltd
11.2022 - 08.2023
Pool Attendant
Hotel Eldorado at Eldorado Resort
07.2022 - 09.2022
Restaurant Hostess and Expeditor
Boston Pizza
09.2020 - 06.2022
BBA - Commerce
University of Victoria
High School Diploma -
École Okanagan Mission Secondary
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