Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Savannah Martin

Ottawa,ON

Summary

Exceptional customer service skills honed through direct interaction with clients, ensuring their needs are met promptly and satisfactorily. Reliable and dedicated team player with hardworking and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses a strong adaptability to thrive in dynamic environments, quickly adjusting to new tasks, responsibilities, and working conditions while maintaining a positive attitude and commitment to excellence.

Overview

6
6
years of professional experience

Work History

SUPERVISOR

Moxie's Grill and Bar
10.2021 - Current
  • Monitored workflow processes to ensure accuracy and timeliness of deliverables.
  • Supervised daily restaurant operations, including staff management, scheduling, and customer service, ensuring smooth and efficient workflow during peak hours.
  • Demonstrated effective conflict resolution and leadership skills by addressing and resolving issues among staff members or with customers in a professional and timely manner.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

SERVER

Moxie's Grill and Bar
11.2018 - Current
  • Provided excellent customer service by greeting guests, taking orders, answering questions, and addressing concerns or special requests in a friendly and efficient manner.
  • Ensured accuracy in order taking and delivery, minimizing errors and discrepancies to enhance customer satisfaction and dining experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

ADMINISTRATIVE ASSISTANT

Stacey Martin Lifestyle
04.2021 - 07.2021
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Managed filing system, entered data and completed other clerical tasks.

Volunteer

Carleton University
09.2023 - 01.2024
  • Developed strong note-taking abilities by accurately capturing key points, important details, and relevant information during lectures and presentations for students with disabilities.
  • Enhanced active listening skills by attentively following lectures, processing information in real-time, and discerning the most critical content to document.
  • Demonstrated effective time management skills by efficiently transcribing lecture notes within a specified timeframe.
  • Improved organizational skills by structuring and formatting notes in a clear, logical manner, making them accessible and easy to comprehend for students with disabilities.
  • Cultivated keen attention to detail by ensuring accuracy and completeness in note-taking, including capturing nuances, examples, and additional explanations provided by instructors.

Education

Bachelor of Arts, Honours in Law with Distinction -

Carleton University
06.2024

Certification in Justice Studies -

Algonquin College
04.2020

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Complex Problem-Solving
  • Exceptional customer service
  • Strong Work Ethic
  • Legal Research
  • Case analysis

Languages

English
Native or Bilingual
French
Elementary

References

  • William Monkhouse Monkhouse - Moxie's Bar And Grill, Executive General Manager, (613) 859-9840, Wmonkhouse@moxies.eatz.ca
  • Sheryl Hamilton - Carleton University Department Of Law And Legal Studies, Professor, (613) 520-2600, Sheryl.Hamilton@carleton.ca
  • Tessa Wright - Black Widow Cheer Gym, Head Coach And Director, (613) 882-8472, Oce@blackwidowcheergym.com

Timeline

Volunteer

Carleton University
09.2023 - 01.2024

SUPERVISOR

Moxie's Grill and Bar
10.2021 - Current

ADMINISTRATIVE ASSISTANT

Stacey Martin Lifestyle
04.2021 - 07.2021

SERVER

Moxie's Grill and Bar
11.2018 - Current

Bachelor of Arts, Honours in Law with Distinction -

Carleton University

Certification in Justice Studies -

Algonquin College

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Savannah Martin