Savannah Lang
Fullerton
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Beauty Advisor/Task Associate
Ulta Beauty
Brea
05.2022 - Current
- Provided personalized beauty consultations to clients, enhancing their shopping experience.
- Demonstrated product knowledge of skincare and makeup brands, assisting customers in selections.
- Assisted in visual merchandising to showcase products attractively and drive customer engagement.
- Maintained cleanliness and organization of the sales floor and product displays regularly.
- Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Operated cash register and processed customer transactions accurately.
- Trained new cashiers on register operations and customer service standards.
Merchandise Manager/ Key Holder
Ulta Beauty
Brea
06.2024 - 03.2026
- Managed merchandise inventory levels to ensure product availability and organization.
- Analyzed sales trends to inform product selection and seasonal strategies.
- Reviewed sales reports to identify opportunities for improving product placement.
- Created seasonal and promotional displays to maximize sales and profits.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Developed and implemented merchandise strategies to increase sales.
- Implemented loss prevention strategies including monitoring security cameras, implementing check-out procedures.
- Managed store personnel in order to meet staffing requirements while staying within budget.
- Managed daily operations to ensure efficient workflow and team coordination.
- Assisted in recruiting efforts by screening candidates and conducting interviews.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Monitored cashier performance, providing feedback as needed.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Associate
Camp Bow Wow
Anaheim
06.2025 - 09.2025
- Trained new staff on safety protocols and customer service standards.
- Assisted in maintaining cleanliness and organization of facilities.
- Collaborated with team members to develop engaging activities for dogs.
- Monitored pet behavior and communicated needs to owners effectively.
- Provided daily care for pets, ensuring their health and well-being.
- Maintained accurate records of pet care activities and health status.
- Assisted in grooming tasks, promoting cleanliness and comfort for pets.
- Cleaned and sanitized kennels, cages, and runs
- Provided emotional support to distressed animals while they were being treated or waiting for adoption.
- Observed animals for signs of illness or injury and reported any changes to a veterinarian or supervisor immediately.
- Fed and watered animals according to instructions from veterinarians or pet owners.
- Stayed on top of laundry, sweeping and disinfection protocols.
Seasonal Sales Associate
Journeys Shoes
Victorville
07.2022 - 01.2024
- Assisted customers in selecting footwear and accessories for their needs.
- Maintained product displays to ensure an appealing shopping environment.
- Provided exceptional customer service to build loyalty and repeat business.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Arts - Dance
California State University, Fullerton
Fullerton, CA 08.2020 - 05.2025
Excelsior Charter Schools
Victorville, CaliforniaSkills
- Empathy and patience
- Friendly and outgoing
- Customer service
- Visual merchandising
- Sales analysis
- Team collaboration
- Inventory management
- Communication skills
- Retail experience
- Relationship building and management
- Theft prevention
- Cash handling
- Time management
- Inventory control
- Sales coordination
- Payment processing
- Upselling and cross selling
- Quality assurance
- Appointment scheduling
- Paperwork management
- Multitasking and organization
- Returns processing
- Loyalty program management
- Conflict resolution
- Flexibility and adaptability
- Active listening
- Upselling strategies
- Staff training
- Hospitality and guest service
References
References available upon request.
Timeline
Associate
Camp Bow Wow
06.2025 - 09.2025
Merchandise Manager/ Key Holder
Ulta Beauty
06.2024 - 03.2026
Seasonal Sales Associate
Journeys Shoes
07.2022 - 01.2024
Beauty Advisor/Task Associate
Ulta Beauty
05.2022 - Current
Bachelor of Arts - Dance
California State University, Fullerton
08.2020 - 05.2025
Excelsior Charter Schools