Savannah Kitchin
Calgary,AB
Summary
Results-driven logistics professional with proven track record in dispatch management. Efficiently overseen fleet operations and coordinated schedules, optimizing delivery routes and minimizing delays. Known for fostering team collaboration and ensuring high standards of service, adaptable to dynamic environments and changing needs.
Overview
15
15
years of professional experience
Work History
Dispatch Manager / Customer Service / Load Planner
Frontier Transport Ltd.
06.2022 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Heavy Haul, Permitting
- Preparing drivers pay via accurate millage routing.
Dispatcher/Customer Service
Louvic Transport
01.2020 - 06.2022
- Receive emails and phone calls for customer pick ups
- Enter orders onto the dispatch board (excel) and enter the orders into Axon
- Answer emails in a timely manner
- Process invoices for completed orders
- Correspond with customers for pick up appointments
- Book pick up and delivery appointments for multiple PO's
- Advise of delivery in and out times to customers
Office Administration
Bridgepoint Express
05.2019 - 01.2020
- Check and process drivers pay, data entry, input invoices, bills and data into Axon software
- Handle incident reports and report to the insurance company with any accident involving company vehicles
- Handle employees questions related to Human Resources
Maintenance manager
Aquarium Illusions
04.2016 - 05.2019
- Oversee the maintenance department as well as supervise three other maintenance technicians
- Insure any customer concerns were dealt with in a timely manner
- Problem solve any fish tank systems that were having issues
- Site visits to check in on the maintenance of the tank and happiness of the clients
- Looked over service reports and billed the clients accordingly
- Maintained the weekly scheduling for the services and made sure any stock that had to go out on the next service call was available to the technicians to take out with them
Service Technician/carpenter apprentice
Williams Scotsman
01.2015 - 11.2015
- Service units and replace drywall, fix broken door's
- Put up trim and cove base
- Roof repairs and tin repairs
- I learned new skills in the carpentry field and how to manage deadlines
- My finishing skills and carpentry skills
- Using power tools and carpentry tools
Production/carpentry apprentice
PTI/Civeo
02.2014 - 11.2014
- Helped putting up drywall, mould remediation, finishing work
- Obtained my carpenter blue book
- Established some skills in the carpentry trade
Assistant Manager
Hillcrest Mobile Estates
05.2012 - 03.2013
- Trouble shooting for the tenants in the park
- Took monthly rent payments
- Input information into quick books
- Bank deposits
- Got a better knowledge of quick books and Microsoft Excel
- Was able to better my customer service experience with dealing with angry tenants
Front Desk Agent
Nova Inn & Suites
01.2010 - 05.2012
- Check guests in and out
- Take reservations over the phone
- Process payments
- Assist guests in any issues they were having
- Help out with laundry if needed
Education
No diploma - Grade 12 Education
Fort McMurray Composite high
Fort McMurray, AB01.2004
Skills
- Customer Service
- Axon
- Workflow planning
- Route planning
- Phone dispatch
- Fleet maintenance
- Order data entry
- Microsoft office
- Repair planning
- Multitasking
- Reliability
- Excellent communication
Languages
English
Full Professional
Timeline
Dispatch Manager / Customer Service / Load Planner
Frontier Transport Ltd.
06.2022 - Current
Dispatcher/Customer Service
Louvic Transport
01.2020 - 06.2022
Office Administration
Bridgepoint Express
05.2019 - 01.2020
Maintenance manager
Aquarium Illusions
04.2016 - 05.2019
Service Technician/carpenter apprentice
Williams Scotsman
01.2015 - 11.2015
Production/carpentry apprentice
PTI/Civeo
02.2014 - 11.2014
Assistant Manager
Hillcrest Mobile Estates
05.2012 - 03.2013
Front Desk Agent
Nova Inn & Suites
01.2010 - 05.2012
No diploma - Grade 12 Education
Fort McMurray Composite high
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