Savannah Hartigan

Laura Secord

07.2022 - Current

Greeted incoming customers and provided reliable, friendly customer service.
Maintained cleanliness and organization of serving and seating areas, promoting welcoming environment.
Managed long lines of customers during peak times while maintaining professionalism under pressure.
Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Observed health code regulations and internal policies for cleaning and food service.
Kept ice cream and shelves stocked with fresh selections and arranged to entice orders.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Improved team morale with positive attitude and support during peak hours.
Conducted daily opening and closing procedures, ensuring readiness for business.
Increased sales by suggesting popular flavor combinations and upselling topping
Trained new staff on ice cream preparation and customer service protocols, improving team efficiency.
Implemented recycling program for packaging materials, supporting environmental sustainability.
Resolved customer complaints with empathy and professionalism, restoring satisfaction.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.