Savannah Harden
Inglewood
Summary
Dedicated professional with experience in customer service and coaching. Skilled in communication, leadership, and problem-solving, successfully training team members and optimizing processes to enhance efficiency and guest experience.
Overview
5
5
years of professional experience
Work History
Team Member
Shake Shack
Marina Del Rey, CA
05.2022 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Operated kitchen equipment efficiently to prepare high-quality food items according to Shake Shack standards.
- Trained new team members on operational procedures and best practices for maintaining cleanliness and safety.
- Collaborated with team to streamline order processes, reducing wait times during peak hours.
Assistant Coach
Hot Shots Tennis
El Segundo, CA
06.2021 - 08.2022
- Developed and implemented training programs to enhance player skills and performance.
- Analyzed player performance metrics to identify areas for improvement.
- Collaborated with head coach to design strategic game plans for competitions.
- Mentored junior coaches in effective coaching techniques and player management.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
Education
Bachelor of Science - Management
California State University, Los Angeles
Los Angeles, CA05-2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
Timeline
Team Member
Shake Shack
05.2022 - Current
Assistant Coach
Hot Shots Tennis
06.2021 - 08.2022
Bachelor of Science - Management
California State University, Los Angeles