Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Hair

Lancaster

Summary

Dynamic customer service professional with a proven track record at Summit Air Conditioning, excelling in issue resolution and transaction processing. Adept at enhancing customer satisfaction through effective communication and problem-solving skills, consistently achieving service goals while managing complex inquiries and transactions with confidence.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Summit Air Conditioning
Las Vegas
03.2024 - 09.2025
  • Increased customer satisfaction ratings by resolving issues quickly and effectively addressing concerns.
  • Answered inquiries through phone, email, and chat, providing accurate product information.
  • De-escalated challenging customer situations while maintaining a calm and friendly demeanor.
  • Collected deposits and arranged billing to ensure smooth transactions.

Customer Service Associate

Foundever
Remote
11.2023 - 03.2024
  • Assisted members with credit card account management while maintaining professionalism and empathy.
  • Authenticated transactions, including payments, fraud claims, and balance transfers.
  • Facilitated payment plans and special arrangements based on customer needs.
  • Collaborated with internal departments to address changes in customer accounts.
  • Resolved disputes regarding billing errors and unauthorized charges with efficiency.
  • Demonstrated strong problem-solving skills to efficiently tackle issues.

Customer Care Representative

Teleperformance USA
Las Vegas
12.2022 - 11.2023
  • Managed over 80 daily calls, handling transactions including transfers and reservations for guests.
  • Delivered prompt customer support with professionalism and a friendly demeanor.
  • Ensured compliance with metrics set by management regarding quality assurance guidelines, average handle time, and customer satisfaction surveys.

Customer Service Associate

Sitel
Remote
05.2022 - 12.2022
  • Delivered exceptional financial customer service to USAA members regarding deposits and claims.
  • Resolved customer inquiries promptly to enhance satisfaction and retention.
  • Managed customer complaints effectively, escalating issues when necessary.
  • Explained banking procedures and regulations clearly to ensure understanding.
  • Maintained accurate records of customer accounts, including transactions and balances.
  • Exceeded established service goals by applying best practices in customer service and sales management.

Cashier/Bakery Clerk

Smith’s Food & Drug
Las Vegas
12.2021 - 05.2022
  • Managed opening, closing, and baking shifts to uphold customer satisfaction and adhere to food service protocols.
  • Labeled bakery items with prices, ingredients, and allergen information to ensure compliance.
  • Minimized cross-contamination risks by consistently implementing safe food handling practices.
  • Maintained safety standards when operating hot ovens and sharp knives during food preparation.
  • Ensured cleanliness of bakery area through regular sweeping, counter wiping, and restocking.
  • Operated point-of-sale system for cash and credit card transactions, generating accurate receipts.
  • Prepared and packaged baked goods for display, ensuring appealing presentation.

Overnight Stocker

Fry’s Food & Drugstore
Mesa
12.2019 - 06.2020
  • Maintained neat and orderly shelves and displays through consistent restocking procedures.
  • Utilized handheld device system to survey and label over 3,000 inventory items in GM department.
  • Executed daily inventory checks to ensure accurate records for ordering processes.
  • Restocked shelves in accordance with plan-o-grams established by management team.
  • Transported merchandise to store floor locations efficiently using hand trucks.
  • Conducted regular checks of expiration dates on food items to uphold quality control standards.

Computer Lab Assistant

Antelope Valley College
Lancaster
02.2017 - 01.2019
  • Greeted and assisted students with document printing and inquiries.
  • Maintained cleanliness of computer lab while performing data entry and filing tasks.
  • Resolved technical issues related to network connectivity and internet access.
  • Conducted regular workstation inspections to identify and address potential problems.
  • Answered phone calls during supervisor absence, ensuring continuity of service.

Education

High School Diploma -

Desert Sands Charter High School
Lancaster, CA
06-2016

Skills

  • Customer service
  • Issue resolution
  • Transaction processing
  • Account management
  • Payment processing
  • Data entry
  • Inventory management
  • Point-of-sale operation
  • Cash handling
  • Food safety

Timeline

Customer Service Representative

Summit Air Conditioning
03.2024 - 09.2025

Customer Service Associate

Foundever
11.2023 - 03.2024

Customer Care Representative

Teleperformance USA
12.2022 - 11.2023

Customer Service Associate

Sitel
05.2022 - 12.2022

Cashier/Bakery Clerk

Smith’s Food & Drug
12.2021 - 05.2022

Overnight Stocker

Fry’s Food & Drugstore
12.2019 - 06.2020

Computer Lab Assistant

Antelope Valley College
02.2017 - 01.2019

High School Diploma -

Desert Sands Charter High School

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Savannah Hair