Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Savannah Gravelle-Wallace

Mississauga,ON

Summary

At Pump House Grille, I excelled in high-pressure situations, enhancing customer satisfaction through exceptional service and effective team collaboration. Adept at managing reservations, seating arrangements, and guest inquiries with a welcoming and professional demeanor. Approachable hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. High organized, dependable, and committed at managing multiple priorities, while taking on added responsibilities with a positive attitude, to meet team goals, and effectively offer best customer experience.

Overview

2
2
years of professional experience

Work History

Host

Pump House Grille
10.2022 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

High School Diploma -

Port Credit Secondary School
Mississauga, ON
06.2025

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • POS Software
  • Telephone reception
  • Server Support
  • Seating arrangements
  • Food Running
  • Table Bussing

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Host

Pump House Grille
10.2022 - 07.2024

High School Diploma -

Port Credit Secondary School

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Savannah Gravelle-Wallace