Savannah Goncalves
Vancouver
Summary
An Experienced leader highly effective at keeping operations running smoothly and holding a high standard for guest experience and hospitality. Upholding a strong talent for proactively solving problems and maintaining productivity on the floor. Adept at handling all areas of operations. Eager to develop and advance professionally.
Overview
3
3
years of professional experience
Work History
Host Leader
Earls Kitchen + Bar
2021.04 - 2022.02
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Executing all HAK'S
- Contributed to team success through effective communication and cooperation with partners and management.
Shift Leader
Earls Kitchen + Bar
2022.02 - 2024.03
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports.
Guest Experience Manager
Earls Kitchen + Bar
2024.03 - 2024.07
- Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
- Developed relationships with local businesses, resulting in increased referrals and repeat bookings.
- Coordinated internal communications between departments effectively, reducing misunderstandings or delays impacting the guest experience negatively.
- Took ownership over the Host team.
- Set up special occasions and marketing events.
L2 Day Manager
Earls Kitchen + Bar
2024.07 - Current
- Provided outstanding hospitality, leading to an increase in return customers and positive feedback ratings.
- Boosted team morale with effective communication and motivational strategies.
- Facilitated smooth shift transitions by effectively delegating tasks and communicating vital information between teams.
- Streamlined daily operations for increased efficiency, implementing detailed schedules and task lists.
Education
Arts And Culture - Dance
Harbour Dance Centre - Intensive Training Program
Vancouver, BC06.2023
High School Diploma -
Okanagan Mission Secondary
Kelowna, BC06.2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Partner Training and Development
- Operations Management
- Budget Control
- Business Planning
- Expectation setting
- Teamwork and Collaboration
- Hospitality
- Computer Skills
- Positive Attitude
- Attention to Detail
References
Barsam Youssef
byoussef@earls.ca
604-783-4926
Timeline
L2 Day Manager
Earls Kitchen + Bar
2024.07 - Current
Guest Experience Manager
Earls Kitchen + Bar
2024.03 - 2024.07
Shift Leader
Earls Kitchen + Bar
2022.02 - 2024.03
Host Leader
Earls Kitchen + Bar
2021.04 - 2022.02
Arts And Culture - Dance
Harbour Dance Centre - Intensive Training Program
High School Diploma -
Okanagan Mission Secondary
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