Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Savannah Gomez

Hacienda Heights

Summary

Quality management professional with strong background in quality assurance and process improvement. Known for driving continuous improvement initiatives, ensuring compliance, and enhancing operational efficiency. Skilled in team collaboration and adaptable to changing business needs, with focus on delivering measurable results. Effective communicator with expertise in quality control, regulatory standards, and problem-solving.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Management Representative

Biolife Plasma Services
09.2023 - Current
  • Successfully hosted and led a variety of audits, including PQAG, EMA, Public Health, and PPTA, ensuring strict compliance with regulatory requirements and quality standards.
  • Collaborated closely with the operations team to identify and implement process improvements, enhancing product quality and operational efficiency.
  • Spearheaded initiatives that resulted in significant improvements in key performance metrics, including reducing wait times from previous years.
  • Demonstrated a commitment to delivering Better Health and Brighter Futures by aligning audit processes and quality improvements with Takeda's values of Patient-Trust-Reputation-Business.
  • Cultivated a high-performing team environment rooted in integrity, transparency, and a dedication to improving the lives of patients worldwide.
  • Instilled a Right First Time culture across operations by promoting accuracy, quality, and attention to detail, leading to reduced errors and more efficient workflows.


Quality Lead Technician

Biolife Plasma Services
01.2021 - Current
  • Promoted to Quality Lead Technician after six months, performing Quality Assurance for Biolife.
  • Reading and enforcing current SOP's as well as Protocols sent through the center.
  • I have supported multiple Biolife center's quality department.

Pizza Companies
01.2016 - Current
  • Promoted to Pizza Co corporate offices to help support in basic office bookkeeping including data entry in QuickBooks, creating Excel Spreadsheets, handling money which includes making deposits, picking up cash from the restaurants, getting change to the restaurants, support and teaching store managers and leads the POS system.

Sr. Phlebotomist Technician

Biolife Plasma Services
01.2021 - 12.2021
  • Hired for a new location in Southern California working as Sr. Phlebotomist Technician.
  • Performing plasmapheresis duties, such as venipuncture and dealing with Plasmapheresis instrument technical issues.

Hacienda Heights Pizza Co
01.2011 - 12.2016
  • Started just before my seventeenth birthday cleaning tables.
  • Eventually moved into customer service both on the phones, walk-in customers & game area supervision.
  • Prior to moving to corporate offices, I was helping the creation and adjustment of the menu in our POS system.
  • I also trained new leads or customer service workers on proper POS system usage and problem solving.
  • I was a shift lead manager and helped with the purchasing inventory for the restaurant.

Fletchers Coffee Co
01.2010 - 12.2011
  • Worked at the family business in making coffee, espresso drinks, sandwiches, smoothies and other similar items.
  • Worked the POS system.

Education

BACHELOR OF LIBERAL ARTS -

California Polytechnic
Pomona, CA

Skills

  • Quality training
  • Quality management systems
  • Preventive actions
  • Auditing concepts
  • Time Management
  • Team leadership
  • Problem-solving
  • Excellent communication
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Effective multitasking

Certification

CPT 1, Certified Phlebotomy Technician 1, #J8M8G8Y9

Community Service

  • St John Vianney, Help feed homeless and other less fortunate through my parish.
  • Girl Scouts, As a girl scout I was involved in many events within my community such as volunteering and helping organize groups to clean our local parks, working at local shelters to provide food for the homeless, and visiting and reading to the elderly.

Timeline

Quality Management Representative

Biolife Plasma Services
09.2023 - Current

Quality Lead Technician

Biolife Plasma Services
01.2021 - Current

Sr. Phlebotomist Technician

Biolife Plasma Services
01.2021 - 12.2021

Pizza Companies
01.2016 - Current

Hacienda Heights Pizza Co
01.2011 - 12.2016

Fletchers Coffee Co
01.2010 - 12.2011

BACHELOR OF LIBERAL ARTS -

California Polytechnic

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Savannah Gomez