Savannah Faragher
Hamilton
Summary
Two years of managerial experience in leading two departments with strong skills in customer relations, merchandising, inventory and directing department operations. Extensive knowledge in workplace health, safety and security regulations with over years eight retail experience curating a positive customer service experiences. Proficient in Microsoft office applications and point of sale systems. Proven ability to resolve customer complaints while guiding staff and providing relevant information.
Overview
10
10
years of professional experience
Work History
DEPARTMENT MANAGER
Goodness Me Natural Food Market
Hamilton
03.2024 - Current
- Ensure proper onboarding processes for successful candidates, including obtaining accurate employee information, health and safety training and on-the-job training
- Positively interact with external company representatives to strengthen vendor relationships and ensure that any discrepancies are being dealt with in an appropriate manner
- Audits department invoices and communicates with accounting team to correct discrepancies
- Utilize various conflict management strategies to help mediate and circumvent customers from interacting with upper management as an initial response
- Oversee that all customers are treated politely and provided exceptional and knowledgeable customer service by all staff
TEAM MEMBER
Goodness Me Natural Food Market
Hamilton
01.2020 - 01.2024
- Gained extensive store policy and product knowledge used to provide exceptional customer service through work in several store departments
- Carried out merchandising plans to help department managers improve sales revenue
- Closely monitored and anticipated department needs to ensure inventory and deadlines were kept to schedule
- Preserved product organization and store cleanliness to reduce product waste and environmental safety hazards
SALES ASSOCIATE
Toys R Us
Hamilton
01.2016 - 12.2018
- Effectively prioritized tasks to achieve monthly, quarterly and yearly department sales goals
- Meticulously maintained floor displays to ensure shopping areas were always in pristine condition
- Politely assessed customers needs to provide assistance and relevant information on product features
- Gained extensive product knowledge to provide exceptional customer service
- Responsibly handled cash and precisely operated the POS system to process customer payments
Front Runner
Arby's
Hamilton
06.2017 - 06.2018
- Maintained cleanliness and organization of workstations and dining areas.
- Coordinated food preparation and ensured timely delivery to customers.
- Resolved customer complaints with empathy and professionalism to enhance satisfaction.
- Processed payments for purchases using cash registers or POS systems.
- Adapted quickly to changing situations while remaining calm under pressure
Education
Continuing Education - Music Performance
Humber College
Honours Student - English, Music and Philosophy
Sir Allan Macnab Secondary School
Skills
- Highly adaptable and creative
- Problem solving skills
- Strong communication skills
- Able to lead and work within a team
- Experienced with Microsoft and Excel applications
- Cash operations: processing refunds, balancing tills, creating the end-of-day deposits
Volunteer Experience
- Piano Instructor, 01/22
- Volunteer, Best Buddies Canada, 01/16
Career Accomplishments
- Recognized by upper management for incredible diligence, remarkable attendance and strong communication skills as both a team member and department manager at Goodness Me Natural Food Market
- Designed and implemented structured daily plans, used to further support staff within the department in meeting company targets
- Utilized various merchandising strategies, tools and resources to increase department sales and boost customer experiences
- Identified and resolved scheduling conflicts to ensure daily standards were consistently met
- Guided new department hires successfully through training and probation
Timeline
DEPARTMENT MANAGER
Goodness Me Natural Food Market
03.2024 - Current
TEAM MEMBER
Goodness Me Natural Food Market
01.2020 - 01.2024
Front Runner
Arby's
06.2017 - 06.2018
SALES ASSOCIATE
Toys R Us
01.2016 - 12.2018
Continuing Education - Music Performance
Humber College
Honours Student - English, Music and Philosophy
Sir Allan Macnab Secondary School