Savannah Gallardo
Riverside
Summary
Detail-oriented and highly organized Senior Accounts Manager with over 5 years of experience in office administration, insurance coordination, and customer service within the restoration industry. Proven ability to manage complex administrative tasks, support management operations, and communicate effectively with homeowners, insurance adjusters, and subcontractors. Seeking an Assistant Manager or similar role where strong organizational, leadership, and problem-solving skills can add value.
Overview
9
9
years of professional experience
Work History
Senior Accounts Manager
Servpro of Walnut
Walnut
04.2019 - Current
- Create detailed estimates using Xactimate for homeowners and insurance adjusters
- Prepare, upload, and manage drying reports and related documentation
- Handle incoming phone calls and provide professional customer support
- Schedule jobs and coordinate timelines with internal teams and clients
- Assist the Office Manager with daily operations during absences
- Resolve billing disputes with insurance companies efficiently and professionally
- Create and maintain spreadsheets for tracking projects, billing, and documentation
- Pull building permits and ensure compliance with local regulations
- Request and manage W-9 forms from subcontractors
- Support general office operations and administrative needs
- Creating invoices using QuickBooks.
Squad Member
MOD Pizza
Riverside
06.2017 - 08.2018
- Prepared and assembled pizzas in a fast-paced environment
- Prepped food items according to company standards
- Counted and tracked inventory
- Opened and closed the store following operational procedures
- Maintained cleanliness by washing dishes and sanitizing work areas
- Provided friendly and efficient customer service
Education
High school diploma or GED -
Polytechnic High School
Riverside, CASkills
- QuickBooks and Xactimate
- Detailed estimates
- Xactimate software
- Billing dispute resolution
- Invoice creation
- Project tracking
- Customer relationship management
- Office administration
- Job scheduling
- Legal compliance
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Conflict resolution
- Professional communication
- Account analysis and financial reporting
- Billing and dispute resolution
- Office management and operations
- Client services and customer support
- Team management and development
- Training and staff development
- Marketing strategies
- Payroll processing
- Microsoft Excel and Office proficiency
- Logistics coordination
- Store opening and closing procedures
- Supervisory experience
- Attention to detail in financial transactions
- Financial data management and interpretation
- Insurance and claims coordination
- Staff scheduling and productivity software use
- Retail management and recruitment strategies
Timeline
Senior Accounts Manager
Servpro of Walnut
04.2019 - Current
Squad Member
MOD Pizza
06.2017 - 08.2018
High school diploma or GED -
Polytechnic High School