Savannah Case
Renfrew,ON
Summary
Dynamic and results-oriented professional with extensive experience in customer service at McDonald’s Canada. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining high cleanliness standards. I thrive in fast paced environments and always wanting to learn more to improve techniques, bilingual in French and English helping to create welcomed customer experience.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald’s Canada
Renfrew, ON
08.2024 - Current
- Assisted team members with food preparation and order assembly.
- Ensured accuracy of orders to enhance customer satisfaction.
- Handled cash register transactions efficiently and accurately.
- Collaborated with team to meet peak demand during busy shifts.
- Trained new crew members on operational procedures and safety protocols.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service in fast-paced environment.
Waitress
Kojack’s Chinese Restaurant
Shawville, QC
01.2025 - 01.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area to meet health standards.
- Processed cash and electronic payments accurately at point of sale system.
- Trained new staff on restaurant protocols and customer service best practices.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Checked guests' identification before serving alcoholic beverages.
Waitress
Le Principale
Mansfield-et-Pontefract, QC
06.2023 - 12.2023
- Provided exceptional customer service by promptly addressing customer inquiries and requests.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to communicate orders accurately and resolve issues quickly.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Developed skills to effectively navigate and excel in fast-paced settings.
Education
High School Diploma -
Pontiac High School
Shawville, QC06.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning and sanitizing
- Flexible schedule
- Leadership qualities
- Bilingual
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Waitress
Kojack’s Chinese Restaurant
01.2025 - 01.2025
Crew Member
McDonald’s Canada
08.2024 - Current
Waitress
Le Principale
06.2023 - 12.2023
High School Diploma -
Pontiac High School