Savannah Bettencourt
Summary
Customer-focused Brand Management professional with experience supporting premium brand experiences, client engagement, and operational excellence in fast-paced environments. Skilled in relationship building, brand presentation, strategic communication, and multitasking across cross-functional teams. Recognized for adaptability, professionalism, and delivering high-quality customer experiences that align with brand standards and business goals.
Overview
8
8
years of professional experience
Work History
Brand Management
Erewhon
Vernon
08.2025 - Current
- Executed strategic brand initiatives to enhance luxury retail presence.
- Managed brand presentation to uphold premium customer experience standards in fast-paced retail environment.
- Enhanced customer engagement through elevated product knowledge and personalized service.
- Cultivated relationships with vendors, clients, and internal teams to optimize daily operations.
Project Manager
End - Point Wireless
Remote
08.2023 - 07.2026
- Led cross-functional teams to drive project timelines and deliverables.
- Coordinated cross-functional project initiatives to improve operational efficiency and streamline workflows.
- Managed stakeholder communications to ensure alignment on project goals and updates.
Server
Michi's
Lake Elsinore
07.2024 - 08.2025
- Multitasked and prioritized guest needs to enhance service quality in fast-paced restaurant settings.
- Communicated with servers, kitchen staff, and management to streamline operations during busy shifts.
- Cultivated knowledge of menu items, restaurant procedures, and front-of-house operations to support team efficiency.
Project Coordinator
Crown Castle
Irvine
05.2023 - 08.2023
- Project coordinator supporting the West Region on the AT&T Project including Desert Southwest, Rocky Mountain Region and Las Vegas markets.
- Issued PORs and POs in alignment with project manager directives to ensure project needs were met.
- Updated project managers on financial status of sites to facilitate informed decision-making.
- Daily use of PMT and Swiftrac, truing up of the OOM's and submission of final OOM's.
- Invoicing to AR billing, taking dates for AT&T milestones in PMT.
- Reviewed receipts and documents for accuracy before site uploads, ensuring correctness of project-specific details.
Investor Services Administrator
HedgeServ
Dallas
08.2022 - 04.2023
- Managed administration for high-profile hedge funds and private equity funds, overseeing all aspects of fund accounting, tax administration, financial reporting, investor servicing, and back-office services.
- Coordinated subscriptions, redemptions, and transfer documents to onboard new funds, facilitating a seamless experience for investors.
- Cultivated relationships with fund investors and key stakeholders, delivering exceptional service and promptly resolving issues.
- Compiled semi-annual and annual reports for fund investors, translating complex financial data into accessible, understandable insights.
- Demonstrated a deep understanding of the hedge fund and private equity industry, staying up-to-date on industry trends, best practices, and regulatory changes.
Senior Insurance Account Specialist
Guidestone Financial Resources
Dallas
05.2018 - 08.2022
- Managed client accounts and financial transactions for businesses, ensuring accuracy and efficiency in financial management.
- Expertly reconciled all employee, retired, and employer-paid benefits through a third-party vendor, demonstrating exceptional attention to detail and accuracy.
- Identified roadblocks and developed solutions for timely implementation, enhancing project flow.
- Cultivated relationships with internal and external teams, facilitating smooth implementations and promoting cross-organizational collaboration.
Education
Bachelor - Psychology
Dallas Baptist University
05-2018
Skills
- Excel
- PowerPoint
- Outlook
- Market Research
- Operations
- Project Management
- Time Management
- Customer Service
- Data Acquisition
- Event Planning
Timeline
Brand Management
Erewhon
08.2025 - Current
Server
Michi's
07.2024 - 08.2025
Project Manager
End - Point Wireless
08.2023 - 07.2026
Project Coordinator
Crown Castle
05.2023 - 08.2023
Investor Services Administrator
HedgeServ
08.2022 - 04.2023
Senior Insurance Account Specialist
Guidestone Financial Resources
05.2018 - 08.2022
Bachelor - Psychology
Dallas Baptist University