Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Machine Operator
Ford Motor Company Essex Engine Plant
04.2022 - Current
Set up and ran machinery to produce high quality engine parts (blocks, cam carriers, etc)
Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Set up and adjusted equipment and properly configured machines for daily operation.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Server
Sutton Creek Golf Course
03.2020 - 11.2023
Served food and beverages promptly with focused attention to customer needs.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Memorized dynamic menu options to accurately relay offerings to guests.
Hostess
The Fort Family Fun Center
09.2015 - 09.2017
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Behaviour, Cognition And Neuroscience
University of Windsor
Windsor, Ontario
10.2024
Skills
Analytical Thinking
Strong Work Ethic
Good Communication
Workplace Safety
Teamwork and Collaboration
Attention to Detail
Decision-Making
Multitasking and Organization
Adaptability
Languages
English
Certification
Smart Serve Certified
First Aid, CPR and AED Certified
Certified Aphasia Friendly
Certification in the Bystander Program
Forklift Certified
Timeline
Machine Operator
Ford Motor Company Essex Engine Plant
04.2022 - Current
Server
Sutton Creek Golf Course
03.2020 - 11.2023
Hostess
The Fort Family Fun Center
09.2015 - 09.2017
Bachelor of Science - Behaviour, Cognition And Neuroscience
University of Windsor
Smart Serve Certified
First Aid, CPR and AED Certified
Certified Aphasia Friendly
Certification in the Bystander Program
Forklift Certified
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