Savanna Vaughan

(Operating companies: Treat Mental Health, Coastal IT, Bloomhouse Marketing, Quickstart Consulting)
Internally transferred across multiple companies under the same ownership to support administrative, marketing, IT, and operational functions.

Administrative Assistant — Treat Mental Health

• Coordinated client onboarding by sending welcome communications and explaining program policies, attendance requirements, and expectations
• Scheduled initial psychiatry appointments and coordinated follow-up visits
• Supported therapists by arranging one-on-one client sessions
• Completed ACA blocking as required
• Filed and submitted EDD paperwork through the EDD online system

Assistant Project Manager (Marketing) — Coastal IT / Bloomhouse Marketing

• Supported marketing and IT initiatives by monitoring project timelines and ensuring deadlines were met
• Coordinated schedules with technical staff and program managers across multiple U.S. locations
• Assisted with camera installations and internet setup coordination
• Served as a liaison between IT, marketing, and operations teams

Administrative Assistant — Quickstart Consulting

• Managed incoming and outgoing mail operations, including USPS shipping and multi-property mail collection
• Coordinated utility setup and service management for company properties
• Processed marketing and operational supply orders
• Tracked and resolved property and operational issues
• Completed vehicle registration applications and assisted with business license filings
• Provided cross-functional administrative support, including office supply orders, maintenance coordination, and bank errands

• Delivered comprehensive information to families regarding addiction, fostering awareness and strategies for supporting recovery.
• Increased client satisfaction through timely follow-ups and regular updates on case progress.
• Oversaw caseloads of between 15-20 clients simultaneously.
• Maintained thorough documentation of client interactions, assessments, and treatment plans to ensure accurate records for all cases.
• Facilitated collaboration among multidisciplinary teams to ensure comprehensive care for clients' physical, mental, and emotional health needs.
• Facilitated group sessions to provide a supportive environment for clients to share experiences and learn coping strategies.
• Supported clients in navigating housing financial assistance programs and connecting with essential community resources.

• Oversaw comprehensive admissions procedures, facilitating smooth interactions for clients throughout the process.
• Fostered empathetic connections with clients and families, drawing upon personal experience with substance abuse and mental health.
• Leveraged expertise in Kipu electronic medical record (EMR) and customer relationship management (CRM) platforms to enhance data management efficiency.
• Collaborated with multidisciplinary teams to coordinate comprehensive care plans for clients.
• Identified and referred clients to appropriate community services, supporting their mental health and substance abuse recovery efforts.

• Coordinated and executed events, demonstrating strong organizational and multitasking skills.
• Managed logistics, ensuring smooth event operations and client satisfaction.
• Engaged with diverse teams to transform creative ideas into tangible outcomes.
• Implemented contingency plans to address last-minute changes or unforeseen events
• Developed creative themes for events and created related activities to engage attendees.