Savanna Tattersall
Vancouver,BC
Summary
Customer-focused Guest Experience Representative with over four years of experience supporting passenger operations in a high volume international airport environment. Skilled in managing passenger flow, resolving concerns with professionalism, and maintaining operational efficiency during peak travel periods. Recognized for clear communication, adaptability, and delivering positive travel experiences in fast-paced, 24/7 settings.
Overview
9
9
years of professional experience
Work History
Guest Experience Representative
Vancouver Airport Authority
Vancouver, British Columbia
04.2022 - Current
- Supported all stages of the passenger journey including arrivals, departures, and connecting flights, ensuring smooth transitions and efficient flow.
- Managed high-traffic areas during peak travel periods, contributing to safe crowd flow and operational efficiency.
- Assisted Lost & Found operations by logging incoming items, collecting property from multiple terminal checkpoints, and coordinating item-owner reunification through email and database.
Customer Care Ambassador
Dexterra
Vancouver, Canada
09.2021 - 03.2022
- Managed flow of hundreds of passengers through ITD, Covid testing, and immigration processes.
- Directed and guided passengers while addressing general inquiries.
- Assisted passengers with customs declarations and ArriveCAN submissions.
Food and Beverage Team Member
Capilano Suspension Bridge
North Vancouver, Canada
12.2018 - 12.2020
- Provided exceptional guest service by engaging with customers in a friendly and positive manner.
- Communicated effectively with team and guests, fostering positive interactions.
- Created a welcoming atmosphere for residents and staff by maintaining cleanliness and safety standards.
Poll Worker
Elections Canada
Vancouver, Canada
10.2019 - 10.2019
- Set up registration desk and prepared polling station with materials and posters for efficient voter access.
- Registered new electors or corrected their information and completed relevant paperwork.
- Counted ballots on election night, contributing to timely election results.
Crew Trainer, Guest Experience Leader
McDonald's
Vancouver, Canada
12.2016 - 02.2019
- Trained new incoming staff and provided coaching to maintain company sales success.
- Provided friendly and warm customer service to improve guest satisfaction.
- Oversaw work station and supervised junior employees.
Education
High School Diploma -
Gladstone Secondary
Vancouver, BC06-2019
Skills
- Customer service
- Conflict resolution & de-escalation
- Problem solving
- Exceptional communication
- Detail oriented
Timeline
Guest Experience Representative
Vancouver Airport Authority
04.2022 - Current
Customer Care Ambassador
Dexterra
09.2021 - 03.2022
Poll Worker
Elections Canada
10.2019 - 10.2019
Food and Beverage Team Member
Capilano Suspension Bridge
12.2018 - 12.2020
Crew Trainer, Guest Experience Leader
McDonald's
12.2016 - 02.2019
High School Diploma -
Gladstone Secondary